Banking Customer Experience Professionals Customers Leadership 
Customer Bliss
JULY 4, 2017
Mark Slatin is the Director of Client Experience for Sandy Spring Bank. Mark leads the client experience efforts at Sandy Spring Bank, the oldest and largest independent Maryland-based bank. He was a great student of customer experience and formed/understood what the work needed to be. About Mark.
CX University
JULY 10, 2023
CX University (CXU) announces the completion of the United Bank for Africa’s (UBA) CX School that will be housed in its Leadership Academy. CX University is the first comprehensive online learning organization that specifically trains customer experience professionals.
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CX Journey
OCTOBER 4, 2016
The concept itself, which is also the title of a book ( Weology: How Everybody Wins When We Comes Before Me ), summarizes the leadership style of Peter Aceto , CEO of Tangerine Bank. In early August, I shared my post titled Customer Experience Fuels Innovation on Twitter, and Peter chimed in to say, " It sure does !"
Experience Investigators by 360Connext
MARCH 9, 2015
Organizations across a wide range of industries are creating positions like Chief Customer Officer and Customer Experience executive. They’ve realized the importance of investing in the overall experience of customers, and that doing so generates phenomenal business results. That’s great!
PeopleMetrics
MAY 4, 2017
Over 150 customer experience professionals completed a PeopleMetrics online assessment about the presence, or absence, of customer-centric practices in their organizations. However, one exception to this stagnation in activities exists: the practice of customer journey mapping. mark or memory. mark or memory.
ijgolding
DECEMBER 14, 2017
As we approach the end of another calendar year, it is always appropriate for bloggers, writers, thought leaders and professionals in general, to reflect on what has passed, as well as what is to come in the future. As a prolific writer on the subject of Customer Experience, I feel as though every article I publish is a reflection of sorts.
Customer Bliss
OCTOBER 31, 2017
In today’s show with Anne Witherspoon, we learn that sometimes implementing customer experience efforts has to start as a grassroots engagement across the organization. We discuss the skills and approach you need to build a customer experience program and its baseline foundation. Episode Overview. 90 day plan.
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