Automotive Culture Customer Centricity Innovation 
Horizon CX
DECEMBER 1, 2023
Drawing parallels with the timeless narrative of “Death of a Salesman,” we uncover the dynamics of selling not just a product but a mindset, while also examining the emotional mindset of leaders who often prioritize revenues and profits over customer-centric approaches.
Alida
DECEMBER 4, 2017
Many people associate Cadillac with the yesteryears—back to the era of Marilyn Monroe and Elvis—but not with the innovation leaders of today. In the last few years, we’ve been rethinking our approach so that drivers become aware of our innovations and get behind the wheel of a Cadillac today and for years to come. At least not yet.
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Lumoa
DECEMBER 19, 2023
In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. From enhancing customer support experiences to predicting market trends, AI empowers businesses across industries to make data-driven decisions that resonate with their audience.
CSM Magazine
JUNE 24, 2021
Together they aim to help businesses and brands improve their customer service and call centre by adopting a more customer centric approach. Their culture-driven approach to innovation is reshaping the customer experience. Their culture-driven approach to innovation is reshaping the customer experience.
Peter Lavers
JULY 7, 2015
“Customer Centricity is the eco-system and operating model that enables an organisation to design and deliver a unique and distinctive customer experience”. How constant board-level changes damage long-tern customer value development. The dangers of “firing” customers. Doug Leather.
Think Customers
JULY 29, 2022
What the company found was that refund and replacement inquiries were most common among industries such as retail, public sector, automotive, and manufacturing. And inquiries about loyalty rewards were common across nearly all industries — retail, public sector, automotive and manufacturing, travel and tourism, insurance, finance.
Kustomer
JANUARY 7, 2022
In order to deal with the highest stakes we’ve seen in a lifetime, businesses have been innovating the ways in which they engage with and sell to consumers. While popular before the pandemic, subscription-based businesses in particular have been enjoying accelerated growth within this transformed shopping culture.
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