Article Consumers Customer Service Strategies e-support 
ShepHyken
MAY 9, 2022
Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Customer Experience Conundrum: Fix Bad Experiences or Make Good Ones Better? Here are my top five picks from last week.
ShepHyken
APRIL 23, 2021
This week we feature an article by Devin Pickell, a Growth Marketer at Nextiva. He shares customer service best practices that successful brands use to help their customers on social media. Another intuitive and frankly underutilized way brands can use social media is for addressing customer service inquiries. .
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ShepHyken
JANUARY 8, 2021
This week we feature an article from Gary Williams, Director of Sales and Consultancy at Spitch. H e explores the impact of COVID-19 on contact centres and the consumer response during the pandemic. They were the cornerstone of the service industry, and in many ways they still are.
Kustomer
DECEMBER 30, 2020
The pandemic essentially caused a meteor storm of change, crisis, chaos, and challenges that created unprecedented customer service issues. Consumers sought out new, more convenient ways to connect with brands. New Channels To Meet Customers Where They Are. Optimize Support Operations with Improved Automation.
ShepHyken
NOVEMBER 25, 2022
This week, we feature an article by Deniz Kuran, Head of Marketing at Idiomatic , an organization that helps companies understand their customers by translating customer feedback into actionable data. She discusses the difference between transactional and relational customer service. Customer Lifetime Value (CLV).
ShepHyken
SEPTEMBER 14, 2018
This week we feature an article by David Olson who shares tips on how to use live chat software correctly. – Shep Hyken. Rather than stretching your support staff thin trying to contact every single site user, you may want to segment your audience prior to accessing them. Manage Basket Abandonment.
ShepHyken
NOVEMBER 9, 2018
This week we feature an article by Andy Steuer who shares valuable information about how to use virtual web assistants to optimize productivity in areas of customer service, customer support, CRM management and more. – Shep Hyken. Support Tickets and CRM Management. Email and Phone Support.
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