Natalie Petouhof

JANUARY 6, 2017

The net-net is that retailers & brands should be seriously considering video advertising because advertisers cite a 40 percent increase in purchases as a result of video – specifically in the categories of apparel, home goods, and electronics.

ROI 40

ROI Video Advertising Apparel 40

Eptica

JANUARY 8, 2016

However, not every retailer will have felt the benefit, as consumers focused on those that provided the right combination of customer service, price and stock availability. billion spent online on Thanksgiving and Black Friday many consumers still took advantage of big discounts, but others opted to leave their shopping until later.

Self Service 48

Self Service Customer Experience Ecommerce Social Media 48

Stella Connect

FEBRUARY 22, 2017

If you want to drive fewer customers to your contact center and close more online sales, you need to make sure everything your customers need is in plain view—or, at the very least, intuitively organized and easy to find. In fact, 85% of consumers consider online reviews before making a purchase. Much to their dismay.).

Self Service 40

Self Service Ecommerce How To Policies 40

CSM Magazine

APRIL 26, 2022

The solution enables contact center, marketing and CX teams to capture, analyze and respond to the millions of customer service requests they receive through chat, email and social media. 94% of consumers expect brands to answer questions and respond to negative posts on social media and they want a response quickly.

Social Media 52

Social Media Connections Company Contact Center 52

GlowTouch

APRIL 27, 2021

In large part, wearables exist at the consumer level, but they are likely to move into the workplace as well. For the moment, the early mass-market phase of development centers around these uses: Healthcare and medical diagnostics and monitoring. Consumer electronics like headsets, smart glasses, and smartwatches.

Trends 52

Trends Technology Sports Fashion 52

SurveySensum

JULY 20, 2023

She has everything; from outdoor gear to athletic apparel and fitness equipment. Turns out, her customers aren’t fully aware of the fitness equipment category because most of your marketing efforts were focused on outdoor gear and athletic apparel! So, she decided to do a Product Discovery Survey to get to the bottom of it.

Retail 52

Retail Feedback How To Self Service 52

Comm100

JUNE 13, 2018

While the Friday after Thanksgiving has been known as the unofficial start of the shopping season, 4 in 10 consumers begin holiday shopping before Halloween, and as much as 12.2 Wallet, and even Bitcoin have been attractive to consumers – particularly Millennials, the generation with the fastest growing spending power.

Tips 130

Tips Self Service e-support Social Media 130

SmartKarrot

FEBRUARY 7, 2022

The contact centers of AirCall help businesses to contact their customers via voice calls. This SaaS Company provides a dedicated solution for call centers and also for support and sales teams. About: AirCall is yet another example of a successful SaaS Company serving customers since 2014. Headquarter: Paris.

Company 10

Company e-support Insurance Fashion 10

Eptica

NOVEMBER 25, 2015

Author: Pauline Ashenden When it comes to customer service, consumers want the ability to contact you through their channel of choice and get the same positive experience - receiving fast, accurate and consistent answers - however they get in touch.

Retail 48

Retail Customer Service Social Media Self Service 48