GlowTouch

NOVEMBER 21, 2022

This client sells tangible goods like apparel and household items. For good measure, this engagement began as a new holiday shopping season was approaching and, with it, an even further increase in demand for customer care. The client’s vision of the customer management experience demands a high level of personal interaction.

First Call Resolution 52

First Call Resolution Apparel Average Handle Time Ecommerce 52

Stella Connect

FEBRUARY 22, 2017

One study suggests that by 2018, brands could reduce their support costs by as much as 25% by better informing and empowering their customers online. Customer Self-Service: 3 Critical Do’s. In fact, 85% of consumers consider online reviews before making a purchase. In stock—Customers care about product availability.

Self Service 40

Self Service Ecommerce How To Policies 40

CSM Magazine

APRIL 26, 2022

Qualtrics, the leader and creator of the experience management (XM) category, today announced Qualtrics Social Connect, a new digital customer service and social listening solution. 94% of consumers expect brands to answer questions and respond to negative posts on social media and they want a response quickly. million followers.

Social Media 52

Social Media Connections Company Contact Center 52