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How VOC Analytics Improves Contact Center Performance

CX Accelerator

Contact centers are big on analytics. Additionally, some tools use a call-back approach to provide a machine-based survey. If companies experience integration issues or are not using contact center software, data can be manually consolidated in a spreadsheet.

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How VOC Analytics Improves Contact Center Performance

CX Accelerator

Contact centers are big on analytics. Fortunately, tools do exist that collect direct customer feedback, or Voice of Customer (VoC), which can give insight as to the level of service they received so operations can be enhanced. Additionally, some tools use a call-back approach to provide a machine-based survey.

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Why the Contact Center Experience Is So Important

InMoment XI

How to Improve Your Contact Center Experience Whether you have an established contact center or are just looking for tips to help you get started, investing in tools, employees, and processes can improve your contact center experience. These different analytics serve different purposes.

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Unlocking the Power of Healthcare Contact Centers: Enhancing Patient Care in the Digital Age

InMoment XI

InMoment’s conversation analytics software offers a solution by expediting the process and delivering enhanced results. From swift resolution of customer issues to optimizing operational efficiency, our software empowers you to achieve better outcomes more efficiently.

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Call Center Metrics: How To Track & Improve for Better Customer Service

InMoment XI

To show you can further improve the performance of your contact center, fill out the calculator below to discover your business’s ROI using InMoment’s conversational intelligence tools: Calculate your business’s ROI using InMoment’s conversational intelligence tools.

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Elevating Customer Service with Contact Center Solutions

InMoment XI

What are Contact Center Solutions? Contact center solutions refer to the suite of tools, software, and technologies that help businesses streamline and improve their customer service operations. These solutions are versatile and can be tailored to meet various use cases.

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Speech Analytics: Changing the Game for Contact Center Technology

NICE inContact

Speech Analytics allows customer support organizations to analyze audio of customer interactions for mentions of keywords or phrases, call themes, as well as the sentiment and emotions of callers. Despite this, many contact centers are still struggling to find practical uses, and/or measure the ROI of the technology.