Analytics Article Customer Experience Management Voice of Customer 
Lumoa
APRIL 18, 2023
As the volume of data companies collect grows and as artificial intelligence (AI) gets better, analytics is set to become a key differentiator for customer experience management. NLP has made feedback analytics way more accessible. Think about it. That makes it tough to know how to address those problems.
GetFeedback
MAY 9, 2019
If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. Customer experience is how your customers perceive their interactions with your company.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
OpinionLab
MARCH 12, 2015
A guest blog post by Bill Bruno, CEO of Stratigent , a market leader in multi-channel analytics. When people hear the phrase “Voice of Customer” (VOC) they instantly think of surveys and comment cards deployed on their website. There is no better metric for improving your customer experience than actual customer feedback.
Lumoa
JANUARY 19, 2023
Here’s your ultimate guide on how to build a customer experience department. In This Article: Preliminary Steps 1. Map Your Current Customer Journey 3. Pro tip : If your customer journey is mostly digital (e.g., you may want to consider looking for people with relevant skills and experience.
Lumoa
NOVEMBER 7, 2022
From product and service design, to support, sales and management, more and more teams are starting to harness the power of customer insights. When everything you do is validated by your customers, you’ll create a business that retains customers. Check out our article “Customer Experience, whose business is it?”
Lumoa
FEBRUARY 9, 2023
Actionability is also, as we believe, one of the essential aspects of customer experience management. Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers.
PeopleMetrics
JUNE 18, 2019
One year ago today, I launched my book, Listen or Die: 40 Lessons that Turn Customer Feedback into Gold ( check it out on Amazon! ). The goal of the book was to share best practices on how to create a great Voice of Customer (VoC) program. Over the past year, another lesson has emerged that I would like to share with you.
Expert insights. Personalized for you.
208 
Let's personalize your content