Kerry Bodine
JUNE 7, 2017
JetBlue built its brand on being a different kind of airline. At a time when other US-based airlines were cutting leg room, eliminating meals, and charging for bags, JetBlue gave flyers room to stretch, provided free yummy snacks, and resisted financial pressure to nickel and dime its customers with fees. and “Trays.
CSM Magazine
AUGUST 22, 2019
The customer service department is too often referred to as “just a cost center”. As experience overtakes price and product as a key brand differentiator, customer service is being recognized as the face of, and driver for, organization-wide strategy. The board includes: EVP, Global Customer Care, Mastercard.
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Eptica
JULY 26, 2017
Commenting on the study, Gartner Fellow Mark Raskino noted , “a big rise in explicit mentions of the word ‘customer’ in the results, and that "CEOs seem to be concerned about improving customer service, relationship and satisfaction levels.” Share this page on: Tweet.
ShepHyken
NOVEMBER 29, 2022
Creating Amazing Experiences that Make Customers Come Back (Again and Again) . Shep Hyken interviews Dominic Constandi, client services and customer success leader and Chief Customer Officer at ZoomInfo. Shep Hyken is a customer service and experience expert,? Top Takeaways: ?? ” .
ECXO
APRIL 13, 2023
Economic conditions – in countries with more developed economies, organisations typically have more resources to invest in customer experience initiatives. While in less developed economies, companies tend to focus more on basic customer service needs. What do customers expect? Different, but the same.
Storyminers
JULY 6, 2020
We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adam Toporek.
Kayako
JANUARY 25, 2019
Customer experience expert Jeanne Bliss joined us for a webinar where she spoke with us about her new book ‘Would You Do That to Your Mother’, and how businesses can provide customer service that would quite literally “make mom proud!”. As customers, we want our lives to be improved. Webinar: What we covered. Case Study.
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