NetBase

AUGUST 28, 2020

The plant-based market is booming, and consumer intelligence is brands’ ticket to ride. And savvy brands up to date on their consumer intelligence stand to reap rewards for their plant-based market innovations. We’ll explore what that looks like for brands with insight into: Consumers’ plant-based infatuation.

Consumers 52

Consumers Innovation Marketing Social Media 52

NetBase

JULY 2, 2020

Brands need to be prepared to accommodate the demand for it or risk losing out. And keep these stats in mind as you go: The grocery segment of eCommerce is expecting explosive growth by 2026. And there are any number of geographical comparisons to be made that can help global brands with context for various segments.

Ecommerce 56

Ecommerce Sales Retail Trends 56

Playvox

APRIL 4, 2023

They’re protecting and building your company’s brand — no matter what they have to deal with from customers. The study also revealed that customers are turning to digital channels to complain more often than phone calls, with 32% of customers surveyed sharing their complaints on social media. But a new problem is emerging.

Contact Center 78

Contact Center Average Handle Time Study Feedback 78

delighted

NOVEMBER 19, 2019

However, while it’s projected that as many as 75,000 retail stores could close their doors by 2026, analysts still expect that 75% of retail buying in 2026 will still happen in physical stores. What other [brands/retailers] did you consider purchasing this product from? Why is this? How often do you visit the store?

Retail 40

Retail Feedback Survey Ecommerce 40

Playvox

FEBRUARY 29, 2024

Finally, another change in customer service has been the overwhelming number of channels that many customers may use to contact their favorite brands. The Future of Customer Service: AI Gartner has predicted that by 2026, conversational artificial intelligence deployments within contact centers will reduce agent labor costs by $80 billion.

Customer Service 79

Customer Service Contact Center Chatbots Call Center 79

Lumoa

SEPTEMBER 11, 2023

Customer experience is a wide-ranging phenomenon that comes to life the moment a potential consumer becomes aware of a brand. A company can have the best, trained customer service team providing the highest level of service, but they have no influence over how a customer perceives their brand. From a global market worth $9.5

Strategy 208

Strategy Customer Experience Effort Score Net Promoter Score 208

Lumoa

SEPTEMBER 11, 2023

Customer experience is a wide-ranging phenomenon that comes to life the moment a potential consumer becomes aware of a brand. A company can have the best, trained customer service team providing the highest level of service, but they have no influence over how a customer perceives their brand. From a global market worth $9.5

Strategy 208

Strategy Customer Experience Effort Score Net Promoter Score 208

SmartKarrot

SEPTEMBER 24, 2020

It has a huge market size of USD 158 Billions in 2020 and is expected to grow to USD 307 Billions by 2026. Traditional marketing team represents the ideas associated with the brand. Secret of success for most SaaS brands is that they avoid giving false promises to their customers. Brand positioning.

Customer Success 10

Customer Success Company Net Promoter Score NPS 10

NobelBiz

AUGUST 23, 2022

million dollars by 2026. This capacity to assess client journeys holistically via the lens of customer experience is also a chance for your call center to position itself as a partner to brands and companies rather than a cost center. Most customers feel that the quality of customer service determines their brand loyalty.

Call Center 52

Call Center Analytics Contact Center Self Service 52

SurveySparrow

JUNE 20, 2022

To find out the NPS score of your product and brand as a whole. A chatbot will work just fine on social media, and messaging platforms, while doing a superb job on the website. Because 68% of people have a more favorable view of brands that offer proactive customer service. billion in 2026! For lead capturing.

Chatbots 52

Chatbots Customer Service How To CRM 52

NetBase

JUNE 3, 2020

We uncovered key insights to inform your brand’s healthcare journey in the coming months, including: 3,000% of growth in telehealth since mid-March. billion by 2026. What to expect as we move forward (and unexpected trends to tease them with here?). Ways telehealth benefits both providers and patients.

Healthcare 64

Healthcare Insurance Trends Video 64