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AI-based call center: How do they work?

NobelBiz

The customer service you provide will either make or break your brand. This automation not only boosts the efficiency of the call center operations but also allows human agents to focus on handling more complex queries and issues that require human empathy and judgement, thus better utilizing their skills and expertise.

article thumbnail

AI-based call center: How do they work?

NobelBiz

The customer service you provide will either make or break your brand. This automation not only boosts the efficiency of the call center operations but also allows human agents to focus on handling more complex queries and issues that require human empathy and judgement, thus better utilizing their skills and expertise.