Clarivate

DECEMBER 7, 2023

Research and development (R&D) plays a fundamental role in generating the innovation that is essential for maintaining competitive advantage. Integrated access to Derwent World Patents Index (DWPI) accelerates review of patent documents with abstracts that clearly state an invention’s novelty, use and advantage.

Software 59

Software Report Management Marketing 59

Alida

OCTOBER 15, 2017

There’s never been a more crucial time for brands to keep a finger on the pulse of changing customer needs – or risk falling behind the pack. . At CX and the City over one hundred customers, insights, marketing and CX professionals across 5 countries joined us in Singapore to explore the future of customer relationships in Asia Pacific.

Groups 100

Groups Competitive Advantage Customer Journeys Feedback 100

Talkdesk

JANUARY 2, 2020

After placing in the Leader quadrant of the 2019 CCaaS Magic Quadrant for North America , Talkdesk is atop the list of customer service vendors in Prepare for the Impact of a Consolidating Customer Service Technologies Marketplace. Process Orchestration: support for more and more complex and personalized customer engagements.

Report 66

Report Self Service Customer Service Contact Center 66

Alliance by IFS

OCTOBER 30, 2019

With field service IoT , FSOs can simplify asset maintenance, improve equipment uptime and ultimately elevate customer satisfaction. By 2025, the global number of IoT connected devices is expected to grow to 22 billion. This creates an experience in which the customer is more hands-off, yet receives better outcomes.”. “We

Software 70

Software Wireless Competitive Advantage Customer Satisfaction 70

Optimove

OCTOBER 4, 2022

Of course, the ultimate goal of looking at emerging trends in the mobile app development space is to ensure you’re meeting rapidly changing user expectations and delivering a customer experience that they’ll never have to seek elsewhere (aka, with your competitor). million units in 2025. Improved engagement? And for brands?

Trends 52

Trends Competitive Advantage Transportation Entertainment 52

SurveySensum

SEPTEMBER 14, 2020

Digital customer experience is the new battleground. . The companies that are winning the digitalization race are acquiring more customers and making more money! Companies that were expecting to move digitally in 2025 are already here. . Companies that were expecting to move digitally in 2025 are already here. .

Customer Experience 59

Customer Experience Social Media Multi-Channel Chatbots 59

TechSee

NOVEMBER 6, 2018

Augmented reality remote assistance is an emerging technology that enables brand agents and product experts to visually guide and collaborate with customers and field technicians. . John tries his best to describe to the customer service rep which lights are flashing and how it is affecting his Internet service.

Call Center 104

Call Center Insurance Customer Satisfaction Video 104