Lumoa
NOVEMBER 17, 2022
Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023.
ShepHyken
AUGUST 28, 2023
My Comment: I’ve always said there is a big difference between satisfied customers and loyal customers. Optimizing Your Customer Feedback Strategy in 2023 by Lumoa (Lumoa) Your customers are sharing their experiences online. How do you know what your customers think of you? Satisfactory isn’t enough.
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ShepHyken
MAY 28, 2023
In his words: “No stock can escape the daily gyrations of the market, but when you’ve got a great company that knows how to give its customers exactly what they want—and what they need even if they didn’t know it existed—that’s a stock you can buy into market-wide wide weakness.” Can Customers Tell You How to Run Your Business?
ShepHyken
SEPTEMBER 10, 2023
” I’m intrigued by the article as it claims that one way to attract and retain these customers is through visual imagery. That’s always welcome, but an unexpected increase in business can cause customer service and CX issues if the company or brand is not prepared. Connect with Shep on LinkedIn.
ShepHyken
OCTOBER 29, 2023
If you can win over your customers so that they wouldn’t consider a competitor, you are in an enviable position. According to the 2023 Customer Loyalty Index findings, the US experienced a drop in brand loyalty by more than 10%, from 7% to 68%. This post is all about how to keep customers coming back.
ShepHyken
JULY 31, 2023
To that end, Young Entrepreneur Council members share a few key actions you can take to address negative feedback and create a positive outcome for the customer—and ultimately, your business. My Comment: I’m always quick to pick up an article that covers how to handle customer complaints. I can agree with most. Remember this.
ShepHyken
NOVEMBER 27, 2023
Done right, customer service will get your customers telling your story. 20+ Customer Experience Statistics for 2023 by Fernanda Alvarez Pineiro (Startups.co.uk) First impressions go a long way and that is certainly true when it comes to customers piecing together their opinion of your business.
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