Lumoa

NOVEMBER 17, 2022

Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023.

e-support 208

e-support Customer Experience Social Media Chatbots 208

ShepHyken

SEPTEMBER 10, 2023

” I’m intrigued by the article as it claims that one way to attract and retain these customers is through visual imagery. That’s always welcome, but an unexpected increase in business can cause customer service and CX issues if the company or brand is not prepared. Connect with Shep on LinkedIn.

Customer Service 81

Customer Service Loyalty Programs Retail Loyalty 81

ShepHyken

SEPTEMBER 4, 2023

You can’t download a report about digital or technology trends without being assailed with stats and surveys outlining how great CX is key to keeping and gaining customers. Finally, he presents the concept of “customer Service as an Experience.” 7 Small-Business Strategies for Customer Retention by Kalin Kassabov (Inc.

Customer Service 68

Customer Service Hospitality Hotels Customer Retention 68

ShepHyken

OCTOBER 29, 2023

If you can win over your customers so that they wouldn’t consider a competitor, you are in an enviable position. According to the 2023 Customer Loyalty Index findings, the US experienced a drop in brand loyalty by more than 10%, from 7% to 68%. This post is all about how to keep customers coming back.

Customer Service 66

Customer Service Loyalty Programs Ecommerce Loyalty 66

ShepHyken

AUGUST 6, 2023

My Comment: I love a great list, and there will be a few of them on this weekly roundup of excellent customer service and CX articles. We kick off with an article that features a number of experts sharing their insights on how to spot and proactively manage problems, complaints, and anything the customer considers a “pain point.”

Customer Service 62

Customer Service Tips e-support B2C 62

ShepHyken

NOVEMBER 27, 2023

Done right, customer service will get your customers telling your story. 20+ Customer Experience Statistics for 2023 by Fernanda Alvarez Pineiro (Startups.co.uk) First impressions go a long way and that is certainly true when it comes to customers piecing together their opinion of your business.

Customer Service 70

Customer Service Net Promoter Score Tips Brands 70

ShepHyken

FEBRUARY 26, 2023

Here you will be reminded of eight common-sense ideas to help you and your team deliver a better service experience. Customer Retention Strategies for Driving Loyalty in Uncertain Times by Rich Hein (CMSWire) One thing all businesses can bank on in the future is that things will be more uncertain and unpredictable than ever before.

Customer Service 62

Customer Service Call Center Ecommerce Call Center Experience 62