2023 Customer Service Training How To Loyalty Programs 
ShepHyken
SEPTEMBER 10, 2023
” I’m intrigued by the article as it claims that one way to attract and retain these customers is through visual imagery. Managing the positive impact of a viral moment is key to getting those new customers to come back. How to Make Loyalty a New Business Line for your Brand? Connect with Shep on LinkedIn.
ShepHyken
OCTOBER 29, 2023
Why Experiential Rewards Are Winning Over Customers: 5 Stellar Examples by Peter Vogel (The Wise Marketer) In today’s highly competitive business environment, brands are constantly searching for innovative ways to engage and retain their customers. My Comment: I’m a fan of rewards and loyalty programs for a reason.
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ShepHyken
MARCH 25, 2024
How Artificial Intelligence (AI) Is Benefiting Customer and Employee Satisfaction by John Dijulius (The Dijulius Group) AI and Machine Learning (ML) are not only here, but if it’s not already a major part of your business strategy moving forward, you may be in danger of becoming the next Kodak. It’s one thing to expect better service.
ShepHyken
JANUARY 2, 2023
Customer Loyalty Is Your Holy Grail for Success. Here’s How to Cultivate It. Entrepreneur) Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment.
ShepHyken
DECEMBER 3, 2023
Each week, I read many customer service and customer experience articles from various resources. How to Avoid Your Cx Initiatives from Being Another Flavor of the Month by Nicole Paul (John DiJulius) You’ve spent months executing a new initiative to help streamline things for your team. Does no one want to see change?
ShepHyken
DECEMBER 17, 2023
Each week, I read many customer service and customer experience articles from various resources. Customers accumulate points for every pound they spend to earn discounts on future products and services. The exchange is straightforward: customers get benefits; the brand gets loyal customers.
ShepHyken
OCTOBER 1, 2023
And then there’s the second sentence: “According to a Harvard Business Review article, employee experience is the key driver of customer experience …” Then, don’t miss the fifth tip on how technology can waste a massive amount of your employees’ time. How to Manage Big Changes Well in the Contact Centre by Dr. M.
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