Uniphore

JANUARY 4, 2022

Find out at Uniphore Converse 2022 on. At Uniphore Converse 2022, enterprise executives from CX to Sales will learn the latest innovations in automation, conversational AI and emotion intelligence. At Uniphore Converse 2022 you will: Hear from leading industry analysts and speakers around the future of CX. Register Now.

Contact Center 317

Contact Center Innovation Multi-Channel Customer Retention 317

TechSee

JUNE 16, 2022

Paul is a Transformational, hands-on, customer service department leader with extensive experience using performance metrics, lean process improvements, and positive leadership in building effective, efficient, and happy customer service departments. Magazine, Forbes, U.S. Paul Husar, Senior Call Center Manager at LG Electronics.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ShepHyken

JUNE 13, 2022

(CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines. It was originally established in London as a way to expand newspaper sales. If you say the word “subscription,” most people think of magazines and newspapers. This grew to 29% by 2018.

Customer Service 67

Customer Service Sports Customer Journeys Government 67

TechSee

AUGUST 14, 2023

If you missed the 2022 list, you can check it out here. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership. Jon’s thought leadership can be followed on his widely-read JAA’s Analyst Blog. ’s 9 Binge-Worthy Marketing Podcasts.

Customer Service 207

Customer Service Contact Center Customer Centricity Leadership 207

Gainsight

JUNE 2, 2022

That couldn’t happen without impeccable leadership. He once stated in CEO Magazine that “Millions of people come to our community for advice and tutorials. Gainsight congratulates Confluent’s leadership for their pioneering strides in what is essentially a new category. Sales and CS. CS for security.

Chief Customer Officer 52

Chief Customer Officer Innovation Leadership Connections 52

CSM Magazine

JUNE 27, 2023

Zenarate raises $15M and leads movement from passive training to natural language AI Simulation Training to develop confident and prepared customer service and sales agents who deliver superior empathetic experiences and performance.

Training 59

Training Telecommunications Healthcare Insurance 59

CSM Magazine

NOVEMBER 9, 2022

Forbes article The Top 100 Most Customer-Centric Companies Of 2022 shared that the focus of customer-centric companies is making their consumers “feel good”. Aligning workflows with CX helps businesses build better relationships with customers and in turn increase sales and revenue. Product Management. Customer Service (CS).

Customer Journeys 52

Customer Journeys Self Service Customer Centricity CRM 52