Exploring the Impact of COVID-19 on Customer Behavior
BlueOcean
MARCH 31, 2021
Backed up orders, ticket back logs, and overwhelmed websites will all lead consumers to their phones, whether it’s to make a direct phone call or to scroll through self-service options. On the flip side, it’s obvious how sectors like travel and tourism have suffered over the last year—and that means dwindling contact volume.
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