2022 Employee Engagement Leadership Metrics 
SurveySparrow
FEBRUARY 14, 2022
From discussing the need for people analytics, in 2022 and beyond to the need for data here, she discussed it all. That has continued in 2022 too, but it can quickly change to the great appraisal and re-appraisal with the help of people analytics. It can also be used in increasing productivity and effectiveness at the employee levels.
Russel Lolacher
OCTOBER 24, 2022
In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. An instructor for Linkedin Learning, supporting training and employee development and more. He’s got some knowledge.
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Playvox
FEBRUARY 13, 2024
A 2022 ICMI study showed that the top two KPIs most customer support centers measure are customer satisfaction and agent productivity, respectively. In a 2022 Salesforce study , 78% of service agents said it was difficult to balance speed and quality. Remember to keep it focused on the right metrics.
InteractionMetrics
OCTOBER 25, 2023
Start with Facts Coming from a scholarly background, Julián knew that without a data-driven approach to gathering employees’ thoughts and opinions, the chances of a DEI program successfully taking hold would be limited. He enlisted Interaction Metrics to write a DEI survey, implement it, and conduct its analysis. The objective?
ECXO
JUNE 11, 2023
Customer Centricity is often driven by a passionate ambassador driven by the ambition to make a company more successful, whilst making employees and customers happy. Since then, customer experience has become ‘institutionalized’ as a key domain to generate sustainable competitive advantage.
Playvox
DECEMBER 14, 2021
Playvox has been named a leader in G2’s Winter 2022 Grid Report for Contact Center Quality Assurance. But now it’s also become the agents’ home for seeing their metrics, working towards their goals and getting their badges. This makes six consecutive quarters that Playvox has stood out in front of the QA software market.
COPC
JUNE 9, 2023
To ensure seamless implementation, adopt a monthly review cycle involving key stakeholders such as the executive leadership team, functional leaders across various departments, and individuals responsible for data extraction and analysis. Metric and Target Review Make sure to review each metric and establish targets to understand performance.
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