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How Banks and Credit Unions Are Getting Serious About Culture Change and Employee Engagement

Integrity Solutions

With employee turnover one of the most serious internal threats credit unions and banks face today, many forward-thinking financial institutions are taking a hard look at their organizations culture and opportunities to change. Identifying and communicating the desired culture is only the beginning. Who Needs Workplace Coaching?

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How to Define Tangible Employee Engagement with Jeff Toister

Russel Lolacher

In this episode of Relationships at Work, Russel chats with 4x author, keynote speaker and consultant on service culture Jeff Toister on connecting the dots to create tangible employee engagement at work. An instructor for Linkedin Learning, supporting training and employee development and more. He’s got some knowledge.

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Identifying And Cultivating Top Talent In Your Contact Center

Playvox

A 2022 ICMI study showed that the top two KPIs most customer support centers measure are customer satisfaction and agent productivity, respectively. In a 2022 Salesforce study , 78% of service agents said it was difficult to balance speed and quality. These connections increase engagement and improve employee satisfaction.

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The Power of Recognition: How to Motivate Agents Authentically

Playvox

Agent motivation in a call center is crucial for driving employee engagement, enhancing customer satisfaction, and increasing overall performance. When exploring how to motivate agents, it’s important to note that intrinsic motivators have a more significant impact on employee engagement and performance than extrinsic motivators.

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10 Reasons To Offer Employee Wellbeing At The Workplace

SurveySparrow

Employee wellbeing basically means measuring your employee’s health. It signifies the sustainability of employee engagement and shows whether they will maintain that over a certain period. Employee wellbeing programs can be anything or of any type, some of which are: Collaborative meetings. Signup for Free.

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How to Survive The Great Resignation (and Thrive Afterward in 2022)

SurveySparrow

High employee turnover can spark rumors and questions about your firm’s lifespan. Without open, honest communication, you could be at risk of a further quitting spree. So the worst thing you can do right now is force your employees to shoulder more work. They also bridge the gap between staff and top leadership.

How To 52
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How to Survive a Great Resignation (and Thrive Afterward in 2022)

SurveySparrow

High employee turnover can spark rumors and questions about your firm’s lifespan. Without open, honest communication, you could be at risk of a further quitting spree. So the worst thing you can do right now is force your employees to shoulder more work. They also bridge the gap between staff and top leadership.

How To 52