How Voice of Customer (VoC) Programs Revolutionize Compliance in Financial Services
InMoment XI
NOVEMBER 8, 2023
RG 271—Closing the Inner and Outer Loop One of the critical regulatory guidelines that financial firms must adhere to is Regulatory Guide 271 (RG 271) , introduced by ASIC following the Royal Commission in 2021. VoC programs enhance the effectiveness of DDO implementation by focusing on customer needs, transparency, and ongoing monitoring.
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