ViiBE Blog

OCTOBER 28, 2021

ViiBE Blog > Remote Customer Service > Digital Customer Experience What is digital CX? Customer experience Insurance , Retail , SMB Kelly Dell October 28, 2021 Share this article Contents Share this article Contents It’s crucial nowadays for companies to understand what is digital CX (customer experience).

Social Media 52

Social Media Roadmap e-support Video 52

SmartMessage Blog

MAY 16, 2023

Chatbots have been used for a long time, especially in the customer support area. Although it contains information up to 2021, it gives logical answers to questions on various topics. First, we met artificial intelligence products like Dall-e that produce digital images as if they were made by human hands.

Marketing 52

Marketing Chatbots e-support Social Media 52

Upstream Works

SEPTEMBER 30, 2021

With the advent of mobility, e-commerce and social media, customers now have many touchpoints to engage with a business as well as additional communication channels. As NTT’s 2021 Global CX Benchmarking Report notes, customers utilize a broad mix of channels, and that mix of channels varies by age.

Contact Center 78

Contact Center Omni-Channel Social Media e-support 78

SmartMessage Blog

JANUARY 12, 2023

Chatbots have been used for a long time, especially in the customer support area. Although it contains information up to 2021, it gives logical answers to questions on various topics. First, we met artificial intelligence products like Dall-e that produce digital images as if they were made by human hands.

Marketing 52

Marketing Chatbots e-support Social Media 52

Comm100

MARCH 2, 2022

To deliver on this expectation, member support is key. While telephone and in-branch support will always have their place, credit unions must now also embrace digital channels like live chat and chatbots to cater to their current members’ rising digital expectations, as well meet their future members’ digital needs. Table of contents.

Engagement 130

Engagement How To Chatbots Omni-Channel 130

InMoment XI

JANUARY 9, 2024

The chatbots automatically help users find responses to their questions and discover helpful content like help center articles, blogs, and resource pages. Social media marketing platform Hootsuite leverages InMoment to make the Net Promoter Score (NPS) methodology central to its operation. Support and service.

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

ViiBE Blog

FEBRUARY 28, 2022

ViiBE Blog How can live chat integration with co-browsing improve CX? Anna Gorina February 28, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Studies show that live chat support provides a customer satisfaction rate of 92%.

e-support 52

e-support CRM ROI First Call Resolution 52

AWS Machine Learning

AUGUST 11, 2022

Fraudulent activities severely impact many industries, such as e-commerce, social media, and financial services. billion to frauds in 2021, up more than 70% over 2020. For example, in some e-commerce platforms, account registration is wide open. Frauds could cause a significant loss for businesses and consumers.

Training 84

Training e-support Data Examples 84

Magellan Solutions

MARCH 28, 2021

What are the Best Practices of Best or Top Content Moderation Agencies in 2021. SMEs use websites and social media channels to further drive their marketing strategies. For a business that uses social media channels, social content moderation is necessary. How Does Social Content Moderation Work?

Social Media 52

Social Media Guidelines e-support Brands 52

Kustomer

JUNE 7, 2023

We believe the following five trends will underpin success in 2023 and beyond: Efficiency Matters Messaging… the New Default Support Channel Conversations as Meaningful Experiences Empathetic Personalization Courting the Conscious Consumer Ready for a CX solution that will enable you to underpin success in 2023?

Trends 84

Trends Self Service Customer Experience e-support 84

ViiBE Blog

AUGUST 2, 2021

ViiBE Blog. August 2, 2021. A CRM system holds all the information about your customers that is essential for successful and sustainable business growth, hence its integration can benefit you and your company in various aspects along the way, especially within customer support services. Natalia Barszcz. Share this article.

CRM 52

CRM Call Center e-support Social Media 52

SmartMessage Blog

MAY 16, 2023

According to Statista’s data , the size of the B2B e-commerce market was $17.9 billion in 2021, five times the B2C market. Consistent release of blog posts, research, e-books, infographics, videos-vlogs, success stories, etc. E-Mail Marketing Email marketing is still among the most efficient marketing strategies.

B2B 52

B2B Marketing B2C e-support 52

ViiBE Blog

AUGUST 27, 2021

ViiBE Blog. August 27, 2021. Customer Relationship Management (CRM) software makes it more straightforward than ever for sales teams and customer support to interact with the customer at every step of the sales process. On the one hand, ViiBE gives your support team the tools to do their job thoroughly and quickly.

Net Promoter Score 52

Net Promoter Score First Call Resolution Effort Score Knowledge Base 52

SmartMessage Blog

APRIL 27, 2023

According to Statista’s data , the size of the B2B e-commerce market was $17.9 billion in 2021, five times the B2C market. Consistent release of blog posts, research, e-books, infographics, videos-vlogs, success stories, etc. E-Mail Marketing Email marketing is still among the most efficient marketing strategies.

B2B 40

B2B Marketing B2C e-support 40

ChurnZero

DECEMBER 22, 2020

For when you don’t want to write out that long, wordy, and confusing email that you reread 15 times before sending to ensure nothing is lost in translation (wh ich despite your tasteful highlighting and dynamit e bulleting , most definitely is): . For when you want a thesaurus for th e thesaurus: .

Customer Success 59

Customer Success e-support eBook Customers 59

ViiBE Blog

AUGUST 18, 2021

ViiBE Blog. August 18, 2021. Digital marketer s harness these tools’ power to better understand what their customers want to create targeted social media campaigns. This knowledge is crucial to improving the customer experience of customer support. . Free Retail E-book available now! Charles Street.

Customer Centricity 52

Customer Centricity Strategy CRM Net Promoter Score 52

PeopleMetrics

JANUARY 28, 2021

To celebrate PeopleMetrics' 20th anniversary, our Founder & CEO Sean McDade PhD and other members of our team shared key business lessons from the last two decades building and working at PeopleMetrics, reflect on lessons learned from the pandemic, and share tips and inspiration for other business leaders and entrepreneurs as we kick off 2021.

Feedback 62

Feedback Customer Experience ROI Industry 62

ViiBE Blog

JANUARY 20, 2022

ViiBE Blog 5 creative ways to digitally interact with customers, increase touchpoints, and track satisfaction levels Share this article Contents Share this article Contents Digital interaction with customers is now an essential tool as online business is going through its rebirth. Read now 2. Some of them are : 2.1. Download now 2.2.

Touchpoint 52

Touchpoint Interaction e-support Infographics 52