Strativity

JULY 14, 2022

Customers like to “feel and touch our offerings and get that experience.”. While most grocery categories experienced a temporary bump in online sales at the peak of the pandemic, in 2022 e-commerce in categories such as fresh and frozen foods is continuing the overall decline which begun in early 2020.

Omni-Channel 52

Omni-Channel Consumers Apparel Advertising 52

C3Centricity

SEPTEMBER 14, 2020

The pandemic has forced most customers to buy online, at least during the various lockdowns. I agree as the change in customer behaviour was so fast that it was difficult for those retailers who were not prepared to catch up and move their sales effectively online. Offering free returns may work for apparel but not for electronics.

Retail 194

Retail Trends Apparel Transportation 194

C3Centricity

APRIL 29, 2020

Customers will always need to see and try before they buy in numerous categories. Offering free returns may work for apparel but not for electronics. Several home improvement brands and stores are already offering apps which allow customers to see their potential purchases in their homes. Source: Brian Solis.

Retail 177

Retail Apparel Transportation Trends 177

C Space

MARCH 7, 2019

This year, we wanted to do something inspiring, to push the status quo and move away from the normal one day of celebration on social media. What Retailers Need to Know to Own Customer Experience in the Apparel Industry. What Retailers Need to Know to Own Customer Experience in the Apparel Industry.

Apparel 40

Apparel Retail Advertising Ecommerce 40

SaleMove

JULY 12, 2018

Facebook creates personalized stories for each of their users on their anniversary of using the social media site. Target sends personalized coupons based on customer buying history to increase the likelihood of a future sale. Essentially, personalization is customization in real-time.

Social Media 49

Social Media Sports Apparel Advertising 49

NetBase

JUNE 2, 2020

The resale apparel market has grown 21 times faster than general retail over the past three years. As of April 2020, total U.S. trillion in 2020. AI and machine learning integrations for enhanced customer service. It’s expected to reach $51 billion by 2023. The State of Retail Post-COVID. retail sales are down 16.5%

Ecommerce 52

Ecommerce Retail Apparel Trends 52

SmartKarrot

DECEMBER 16, 2021

The customer experience (CX) has always been a priority for companies. Over 80% of business leaders agree that CX offers a competitive edge — this remains unchanged across 2015 to 2020. On a positive note, organizations with a structured Voice of the Customer (VoC) program increased by 36.5% The Voice of the Customer matters.

Technology 11

Technology Apparel Metrics Social Media 11

C Space

APRIL 1, 2020

The Brand Move Roundup – April 1, 2020. Other fashion and apparel brands that have pivoted production to face masks and medical gowns include Eddie Bauer, Nordstrom, Ralph Lauren, New Balance and GAP. Brand Move Roundup – March 26, 2020. Brand Move Roundup – March 24, 2020. Brand Move Roundup – March 20, 2020.

Brands 40

Brands Hospitality Fashion Healthcare 40

Kayako

OCTOBER 13, 2016

Can you imagine a world where customer service was over physical mail? Customer service has had many different approaches over the last 100 years, but one thing has remained consistent: Customers have always wanted effortless interactions. Customers want more personable service experiences. Me neither! Let’s find out.

Customer Service 120

Customer Service Social Media Call Center Self Service 120

Helen Dewdney

NOVEMBER 2, 2021

If we are going to achieve the decarbonisation goals of the Paris Agreement on climate change, there needs to be economic and social transformation. billion for 2021, with global sales of apparel and footwear set to exceed £2.4 Social media needs to help. In the UK, the revenue of the fashion industry is £62.2

Fashion 39

Fashion Company Social Media Apparel 39

SurveySparrow

JUNE 20, 2022

Here’s a question for you; Do you wish to improve customer service and experience consistently? Howsoever great your team and their efforts might be, there’s always room for improvement in customer service, and chatbots are a surefire way to do that. Is it to collect feedback, generate leads, or support your customer service team?

Chatbots 52

Chatbots Customer Service How To CRM 52

C Space

JUNE 30, 2020

The Brand Move Roundup – June 30, 2020. In further developments on the fast-developing social media moderation/advertiser boycott situation, Amazon -owned Twitch became the latest platform to take action against President Donald Trump, temporarily suspending his account for “hateful” comments made in two separate events.

Brands 52

Brands Policies Apparel Advertising 52

C Space

APRIL 4, 2019

I was in New York City attending a conference on “social media listening” when a shelter-in-place alert flashed across my phone. In that moment, social media was what I wanted to listen to. On social media, lies compete with truth, and, too often, lies have the advantage. Critical: Listening.

Apparel 58

Apparel Social Media Advertising Hospitality 58