Hero Digital
DECEMBER 27, 2018
If integrating omni-channel customer experiences is part of your 2019 plan, you can prepare for success by addressing these 4 internal factors first: 1. Learn how to get started by downloading our step-by-step guide to creating engaging omni-channel customer experiences. Departmental Silos. Get Started.
CX University
MARCH 11, 2024
Best Practices for Measuring Campaign Success In today’s complex marketing landscape, the ability to analyze omnichannel data effectively is essential for businesses seeking to measure the success of their marketing campaigns.
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CloudCherry
FEBRUARY 20, 2019
It’s not really omnichannel . Most teams understand that customers want to connect with them on a variety of channels. A truly omnichannel strategy meets customers where they are when they need it. Finally, in 2019 receiving real-time notifications from detractors is table-stakes. But that’s not enough. Decreasing churn?
Pointillist
JUNE 5, 2019
Customer experience is a top priority for organizations in 2019 Customer experience is universally recognized as a top priority by most organizations, regardless of industry or size. The use of business-focused KPIs, such as revenue and return on investment (ROI), as a way to measure customer experience is far lower in comparison.
TechSee
JUNE 25, 2019
Gartner predicts that by 2021, 25% of digital workers will use a VEA on a daily basis, up from less than 2% in 2019. CLV is based on the premise that retaining existing customers delivers a higher return on investment than acquiring new ones. Gamification.
GlowTouch
AUGUST 19, 2019
August 19, 2019 (Louisville, KY) – GlowTouch, a leading provider of contact center, business processing (BPO), and technology outsourcing solutions, has officially become certified by The Women’s Business Enterprise National Council (WBENC), a national advocacy organization for women entrepreneurs.
GlowTouch
JUNE 11, 2019
June 11, 2019 (Louisville, KY) – Executive leadership from GlowTouch, a leading provider of contact center, processing, and technology outsourcing solutions, will be exhibiting and collaborating with other customer contact professionals at Contact Center Week (CCW) 2019 in Las Vegas, Nev., June 24-28.
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