Think Customers

MARCH 28, 2022

According to a 2019 study by researchers at Yale University, flexibility was the main driver among gig workers. Rating a gigCX worker who answers customer inquiries, for instance, by the number of jobs completed doesn’t reveal the quality of the customer experience.

How To 105

How To Policies Tips Contact Center 105

Qualtrics

JANUARY 2, 2019

Here’s a recap of some of the wins you may not have heard about for government CX in 2018, and some of the continued struggles we still are working on in 2019. Win: Connected Government Act passes. Those are positive examples of CX talent being infused into agency CX efforts. First, a look at the wins. Request Demo.

Government 20

Government Customer Experience Chief Customer Officer Transportation 20

ChurnZero

DECEMBER 20, 2019

billion people in the world connected to the internet and more than 3.499 billion active social media users. . Ryan Lester , Senior Director of Customer Experience Technologies, LogMeIn . 2020 is the year companies need to start applying the golden rule of business to both the customer and employee experience.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

SurveySparrow

JANUARY 15, 2021

Before the covid-19 crisis, an employee performance review was once in a while program in most organizations. Now employers have to invest more effort and time in employees than ever. Give immediate feedback to show them you care and notice their efforts. Net Promoter Score. 360-degree Feedback.

How To 52

How To Net Promoter Score Effort Score Feedback 52

Russel Lolacher

MARCH 6, 2023

She is the author of the book I’m STILL Not Done: It’s Time to Talk about Ageism in the Workplace” which was named one of INC Magazine’s 9 Books every Professional Should Read in 2019. It’s time to talk about ageism in the workplace was one of ink magazine’s nine books every professional should read in 2019.

How To 98

How To Groups Advertising Course 98

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Help Scout

JUNE 22, 2021

Customer service, when done well, has just as much impact as a strong sales funnel or excellent marketing efforts. It’s easier to make a sale when your customers feel supported, and word-of-mouth marketing after an extraordinary experience is one of the best pitches on the market. billion in 2019. Bain & Company ).

Customer Service 128

Customer Service Social Media Self Service Knowledge Base 128

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? Take notes – the info will help you create a killer Conversational Selling strategy for 2019! No worries! Here’s the archived version. So, we hope to inspire amazing, thoughtful conversations today that will create actionable insights for you.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

Qualtrics

AUGUST 1, 2019

By the early 1990s, HR professionals realized that just being “satisfied” isn’t enough to motivate employees to really unlock their full value within the organization. Employers needed a new way to get to the heart of how people were feeling about their company, and how much effort they were prepared to put in as a result.

Survey 40

Survey Employee Engagement Banking Measurement 40

SurveySparrow

JUNE 20, 2022

Here’s a question for you; Do you wish to improve customer service and experience consistently? Howsoever great your team and their efforts might be, there’s always room for improvement in customer service, and chatbots are a surefire way to do that. To find out the NPS score of your product and brand as a whole. And that’s it.

Chatbots 52

Chatbots Customer Service How To CRM 52

NobelBiz

FEBRUARY 23, 2023

Employees of a firm may interact from anywhere and at any time using a basic internet connection and a linked device, thanks to the proliferation and democratization of linked tools (smartphone, tablet or computer). This facilitates the use of analytical tools to make more informed judgments.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52

NobelBiz

JUNE 7, 2021

Employees of a firm may interact from anywhere and at any time using a basic internet connection and a linked device, thanks to the proliferation and democratization of linked tools (smartphones, tablets, or computers). This facilitates the use of analytical tools to make more informed judgments.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52