AHT in the Age of Omni-Channel Customer-Centric Service
TechSee
SEPTEMBER 20, 2018
February 12, 2018, 10:14 am. Customer: Hi, I am having a problem…. Customer: I’m having a problem with my Internet. Average call Handling Time (AHT) is strongly entrenched in the traditional world of customer service. The Shift to an Omni-Channel Approach. shhh, sweetie, shhhh….
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