Maru Group
FEBRUARY 19, 2020
Ten years ago, the Smart Energy Consumer Collaborative (SECC) was founded to understand the wants/needs of energy consumers in North America and share those learnings with industry stakeholders. The 2020 Symposium gathered members to reflect on the past decade and look to where consumer needs are heading into the next decade.
Customer Bliss
JANUARY 3, 2019
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. It’s something we should be concerned about both as consumers and as business leaders. Are you sharing all the facts, so customers always make informed and peace of mind decisions?
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Helen Dewdney
SEPTEMBER 4, 2018
It was a post about poor customer service and entitled Tesco – Phillip Clarke is no Sir Terry Leahy. As the blog developed and included more stories of complaints gaining redress and consumer advice, Tesco appeared more and more often. Consumer law change. Interviewing the new Tesco Chief Customer Officer.
BlueOcean
JANUARY 9, 2018
These technologies are sparking new expectations in today’s consumers on an almost daily basis. The Evolution of Self-Serve Customer Service. IVR Custom Integration for a Multinational Communications Corporation: A Case Study. The future is, it seems, here at our fingertips. Related Articles.
Totango
NOVEMBER 12, 2018
Moderated by Jamie Bertasi, Chief Operations Officer (COO) and Chief Customer Officer (CCO) at Totango, the panelist consisted of a well-rounded group of CS leaders and executives bringing to the table their own unique perspectives on the state of CS today. “Our More about the event here. You might also like.
Customer Bliss
JUNE 12, 2019
In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. Of the 45% of consumers who initiated a purchase over the phone last year, 70% of them were put on hold. A post shared by Jeanne Bliss | CustomerBliss (@customerbliss) on Nov 21, 2018 at 3:30pm PST.
Eptica
MAY 30, 2018
Date: Wednesday, May 30, 2018 Author: Olivier Njamfa The importance of customer experience in a winner takes all world. Published on: May 30, 2018. Network effects and the internet mean that businesses can now operate at greater scale, serving more consumers in more countries than ever before.
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