Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Smith+co CX

OCTOBER 19, 2017

And — by not announcing a full list of cancellations in one go — it has thrown the travel plans of everyone who has booked with it over the next couple of months into doubt. The reason for this is simple – it jars when brand values fail to make it beyond the confines of the boardroom in terms of observable actions.

Brand Values 28

Brand Values Brands Airlines Travel 28

Beyond Philosophy

APRIL 4, 2019

Your brand promise and brand value should be practical. Sometimes organizations fail to grasp this concept, and it leads to problems delivering a Branded Customer Experience. We were talking about their brand values, and the team from the mobile phone company said one of their brand values was “Red.” .

Loyalty 130

Loyalty Brands Insurance Call Center 130

ijgolding

MARCH 20, 2018

This year, Ian Golding (that’s me), will officially become the author of a book. Then I began focussing more on the experience aspects of customer management and change: how do you translate your brand values into practice, how do you design the right value propositions marrying/matching product values to customer needs?

Customer Journeys 152

Customer Journeys Culture Customer Centricity Contact Center 152

ChurnZero

AUGUST 24, 2018

So, if CS comes with a let’s just say one retention rate and argues for that and Finance comes in with another – I will say historically because Finance keeps the books, a typical CEO or board will favor the Finance team. Winner will be notified on August 31st, 2018. Tuesday, September 25, 2018. Follow @churnzero.

Customer Success 61

Customer Success NPS Customer Retention Financial 61

Stella Connect

SEPTEMBER 22, 2017

How to Achieve Excellence in Travel Customer Service in 2018. If the past is any indication, Q1 2018 will kick off a record-setting year. Common to all three brands, from both a cultural and business standpoint, is a heartfelt investment in the people they employ and the people they serve. The experience economy is booming.

Travel 40

Travel Customer Service Contact Center Self Service 40

SmartKarrot

JANUARY 5, 2021

Rick has authored the book named “ Practical Customer Success Management: A best practice framework for managers and professionals ” which is an amazing collection of practical advice and assistance for Customer Success professionals at all levels. Kristen Hayer. Chad Horenfeldt. Emilia D’Anzica.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21