2018 Blog Employee Engagement Omni-Channel 
Lumoa
FEBRUARY 6, 2018
What are, in your opinion, the top challenges in customer experience that companies should be aware of in 2018? Lynn Hunsaker, CEO and Head Customer Experience Consultant at ClearAction @ clearaction | blog “Customers’ discernment of providers’ motives will continue to sharpen in the future. How to overcome those challenges?
CX Journey
JANUARY 2, 2019
Image courtesy of Pixabay What was on the minds of CX professionals in 2018? It 's fun to see what was interesting for you - my audience - to read in 2018. I shared 58 blog posts (that includes a few posts from guest authors) in 2018; here are the top eight (because 18 would be way too many!) How do we measure it?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Call Experts
MAY 30, 2019
Employee engagement is the passionate communication and management of operational goals and company mission. Participation is the focus of many employee engagement models. In practice, it may appear like a complicated process to manage and optimize employee engagement. Technology influences employees.
Lumoa
OCTOBER 31, 2018
Some hints: big data, omnichannel, personalisation, AI and organizational culture. Ian Golding, CCXP, CX Consultant and Trainer @ijgolding | blog “CX is at a very interesting point in its evolution. In 2018, all brands across all industries are going to have to work hard to restore trust with the everyday consumer.
Call Experts
FEBRUARY 12, 2020
omnichannel management that supports digital transformation. The industry continues to change, most recently with the emergence of omnichannel management. More Blogs Menu. 6 Key Benefits of Employee Call Off Lines. Employee experiences are connected to customer experiences. What is an employee call out-line?
Call Experts
DECEMBER 18, 2019
According to The State of IVRs in 2018 webinar, 83% of users would avoid a company after a poor experience with an interactive voice response. Call Experts is a complete contact center offering customer support through live agent experiences with omnichannel management and AI-powered automated solutions. More Blogs Menu.
Call Experts
JANUARY 8, 2020
Omnichannel experience. When your team is using multiple channels to interact with customers, it is frustrating for customers to repeat information time and again. Make sure your customer support channels are more responsive, providing customers an opportunity to love staying connected to you. More Blogs Menu.
Expert insights. Personalized for you.
324 
Let's personalize your content