Lumoa

FEBRUARY 9, 2023

Long-term actions are based on the analytics results of customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

Maru/HUB

DECEMBER 22, 2017

This blog post is titled ‘a year in reflection’ but it’s surreal to think that this time two years ago we launched our software, Syngro Eye, to the market: For the last 12 months, together with our invaluable beta programme users, we’ve been busy developing a world-class customer intelligence platform.

Customer Experience 40

Customer Experience Self Service Analytics Financial 40

Alida

SEPTEMBER 22, 2016

Companies must welcome customer feedback and continually test and learn from new ideas. Mike Thiede, customer experience consultant at Alliant Energy, agreed, saying that continuous engagement is required to ensure your customer personas reflect changes in preference and taste. Enhance marketing with customer insight.

Innovation 100

Innovation Marketing Social Media Healthcare 100

ProProfs Chat

DECEMBER 23, 2019

Like in ProProfs Chat, not only do you get to initiate a chat with your website visitors but also take their feedback at the end of the chat through a post-chat survey form. ProProfs Live Chat also helps your operators understand the customer pain-points and improve response time to make sure that no customer feels left out.

Customer Centricity 96

Customer Centricity Customer Journeys Effort Score Knowledge Base 96

Centercode

FEBRUARY 5, 2019

” Customer Insights Aren’t ‘Optional’ Anymore. As consumer demands for a seamless experience get louder, more and more companies find they have to put their products in the hands of their real live customers. Doing so gives them the insight required to secure delightful product experiences. Why the change?

Industry 40

Industry Customer Insights Retail Consulting 40

Lumoa

OCTOBER 31, 2018

Now, luckily for everyone and especially for the customers, more and more brands put more and more effort into developing its customer experience. So, what should we expect in the nearest future? However, research shows most customers still value an emotional connection with the people fronting the organization.

Customer Experience 160

Customer Experience Customer Centricity Culture Consulting 160

Customer Alignment

DECEMBER 18, 2017

As I was considering ‘what to expect in 2018’, I took a step back and contemplated 2017. 2017 promised such a lot. There was the motivation and there were clear opportunities to really begin to make a significant difference for customers and close the recognised experience gap. What did we hear, what did we see?

Omni-Channel 45

Omni-Channel Customer Journeys Chief Customer Officer NPS 45

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 286

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 286

Lumoa

MARCH 20, 2018

Long-term actions are based on the analytics results of the customer feedback. Later, communicate the changes and improvements you’ve done based on customer feedback back to your customers. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 160

Net Promoter Score Customer Journeys Omni-Channel Customer Experience 160

ERDM

JANUARY 22, 2019

By using customer insights and authentic self-defined preferences, however, it is possible to achieve a fivefold increase in response and engagement rates, as demonstrated in the case study in this paper. It was receiving feedback such as, ‘I’m not looking to be marketed to. The highest-ranking answer? ‘No

Customer Experience 53

Customer Experience Video Sales ROI 53

ERDM

JANUARY 22, 2019

By using customer insights and authentic self-defined preferences, however, it is possible to achieve a fivefold increase in response and engagement rates, as demonstrated in the case study in this paper. It was receiving feedback such as, ‘I’m not looking to be marketed to. Article by Ernan Roman, President, ERDM Corp.

Customer Experience 49

Customer Experience Video Sales ROI 49

Chattermill

AUGUST 29, 2018

And while customers expect you to put an increasing focus on customer experience (CX), those tools can definitely help — as long as you choose the right ones. A report from June 2017 ([link] by Forrester mentions that Redshift has over 5,000 deployments with plenty of success stories (link). You’re not alone.

Technology 40

Technology Customer Experience Consulting Analytics 40

Chattermill

AUGUST 29, 2018

And while customers expect you to put an increasing focus on customer experience (CX), those tools can definitely help — as long as you choose the right ones. A report from June 2017 ([link] by Forrester mentions that Redshift has over 5,000 deployments with plenty of success stories (link). You’re not alone.

Technology 40

Technology Customer Experience Consulting Analytics 40

Verint

SEPTEMBER 29, 2017

The committee works closely with me and our CX Catalyst network to improve customer processes within professional services. Our vice president of customer support has set up CX training for her teams. The training focuses on how to meet customer expectations by being proactive and striving to make it easy to do business with us.

Leadership 34

Leadership Customer Centricity Average Handle Time Analytics 34

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Meet Our Panel of Customer Experience Pros: Daisy Jing. Sasha Tenodi.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

Thematic

NOVEMBER 13, 2018

MIT has a great overview which states VOC provides an “unparalleled insight into what your customers really want from your business and product”, as the feedback comes directly from your prospects. Many organizations believe that by gathering feedback and executing surveys, they have a VOC program in place.

Voice of Customer 101

Voice of Customer Net Promoter Score Effort Score ROI 101