Alida

SEPTEMBER 30, 2016

Online communities have measurable, proven ROI. Eighty-one percent of companies have an online support community in which customers can ask other customers for technical help and troubleshooting. Sixty-one percent of research companies now use online communities , according to the Q1-Q2 2016 Greenbook Industry Trends (GRIT) report.

ROI 100

ROI e-support Sports Study 100

Alida

SEPTEMBER 22, 2016

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Customers, especially Millennials , expect transparency and honesty—and they support companies they perceive to be truthful and real. Look forward to reading his book!

Innovation 100

Innovation Marketing Social Media Healthcare 100

Comm100

JUNE 13, 2018

Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. One way to do this is by adding single-page or one-click checkouts to your e-commerce website.

Tips 136

Tips Self Service e-support Social Media 136

ProProfs Chat

NOVEMBER 29, 2019

This is exactly what customers expect from a brand when they approach them for support. The growing expectations are inclusive of: 24*7 support. And keeping these expectations in mind, many business owners have integrated a live chat software on their website. Live Chat VS Phone Support Statistics. Quick response.

Wait Times 90

Wait Times e-support Comparison Hospitality 90

ProProfs Chat

JANUARY 24, 2020

A robust customer service help desk software , such as ProProfs Help Desk, can be an excellent partner of your customer advocacy programs. E-Commerce Site. As far as the stats are concerned, IDC research showed that only 10% of B2B companies had customer advocacy programs in place in 2016. Forums and Discussion Portals.

Marketing 103

Marketing Social Media Policies ROI 103

Eptica

OCTOBER 28, 2016

Date: Friday, October 28, 2016 Turning service into sales with chat. Published on: October 28, 2016. Providing live support at the point of sale According to Econsultancy research 83% of shoppers said they needed some form of support during their online journey. ” Chat helps sales in four key ways: 1.

Sales 48

Sales e-support Contact Center Abandon Rate 48

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147