Remove 2016 Remove Customer Journeys Remove Interaction Remove Multi-Channel
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Accelerating the Customer Experience post-COVID

Lumoa

New ways of interacting with customers A recent study from CMO found that 84% of companies were using social media for brand building and more than 54% have used it for customer retention. Another trend to emerge throughout the increasing digital interactions has been the use of video.

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CXMB Results: Consumer Perception of Customer Care Has Improved in 2016

COPC

and Execs in the Know have published survey results of the 2016 Customer Experience Management Benchmark (CXMB) Series Consumer Edition, which focuses on customer journey insights from the consumer’s perspective. While the preference for Traditional Care remains strong, there was a slight pullback in 2016.

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Improving the Customer Experience in Financial Services

Forcivity Salesforce

Today’s tech-savvy digitally nomadic customers want access to their financial services from wherever they are. Engaging customers through digital channels is no longer an option. In today’s technologically advanced world, there is a need for integrated and easy-to-use fintech as part of the financial services customer journey.

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Understanding your customers to transform CX

Eptica

In a complex, multi-channel world, the number of potential issues in the customer journey have multiplied, meaning that brands have to prioritize where they spend budgets in order to deliver the greatest positive impact. The sheer scale of interactions It has never been easier for consumers to get in touch with brands.

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Delivering what US consumers want

Eptica

Date: Friday, July 8, 2016 Delivering what US consumers want. Published on: July 08, 2016. Author: Chris Eideh Knowing your customers is at the heart of designing and delivering the right experience to engage with them successfully. Share this page on: Tweet.

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Partners

Optimove

Optimove has partnered with world-class vendors of marketing, customer communication and operations infrastructure platforms, to provide a true end-to-end solution for highly effective customer marketing. Facebook Custom Audiences + Optimove = A killer retention marketing channel. The company, which sent 2.5

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3 Ways to Improve the Effectiveness of Your Digital Customer Service

Clarabridge

And as the avenues to engage with customers continue to expand, you will want to be accessible and ready to serve on these new channels. Research indicates that customers who start and end service requests using digital channels have a satisfaction rate that is significantly higher than those using traditional channels.