BlueOcean
JUNE 29, 2016
If you’ve landed on our website, chances are you’re somewhere in the buying cycle for contact center services. From customer service support and roadside assistance to tech support and more, we’ve built the expertise you need when you’re considering outsourcing your call center team. A Sample Contact Center RFP Timeline.
Calabrio
JUNE 9, 2016
One of the places I look for trends is in the 2016 Dimension Data Global Contact Centre Benchmarking Report , the most extensive global contact center survey in the industry. Digital channels now account for 42% of all contact center interactions. What you can do: Establish an omnichannel strategy.
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Stella Connect
MAY 4, 2017
This year’s ICMI Contact Center Expo & Conference in Orlando (May 22-25) promises to be quite an event. These are the topics we feel are particularly important for contact center leaders to focus on in their efforts to build world-class service organizations and stronger brands. Bancorp Fund Services contact center.
Clarabridge
FEBRUARY 19, 2019
It is clear that improving your digital efficiency can be an opportunity to minimize costs for your contact center and improve the overall experience for your customers. As suggested in a 2016 report by Creative Virtual, introducing a virtual assistant for customer service can improve chat and phone service levels by 10-15%.
Verint
OCTOBER 24, 2017
After all, John’s issue was resolved and he didn’t need to call your contact center. To learn more about the benefits of an online community, download our new Ask the Experts eBook where I and other experts discuss some of the key questions around online communities.
Clarabridge
SEPTEMBER 21, 2017
This is an insurance company delivering a BRANDED contact centre experience with the customer at the very heart of it. In 2016, we at Smith+Co teamed up with Clarabridge to author an ebook and deliver a workshop to illustrate why contact centres need to become “customer experience centres”.
Storyminers
MAY 4, 2016
[originally posted on the User Testing Blog 3/06/2016 by Spencer Lanoue ]. Sign up to get weekly resources, and receive your FREE bonus eBook. Investing in customer experience drives revenue growth and increases customer loyalty. Enjoyable —they’re emotionally engaging and people want to use them. SIGN ME UP! Follow him at @slanoue.
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