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How to Improve the Contact Center Experience in 5 Easy Steps

InMoment XI

A lot of customer experiences hinge on your contact center’s effectiveness, which is why it’s important to ensure it’s a resource your customers find helpful, professional, and expedient. However, building an effective, consistent contact center experiences can be overwhelming.

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You’re Asking the Wrong Questions: A Better Way to RFP for Outsourced Customer Care [eBook]

BlueOcean

But we’ve got you—just grab a copy of our latest eBook. It’s a quick download where you’ll find a handful of higher value RFP questions about contact center technology, attrition, and the BCP. The post You’re Asking the Wrong Questions: A Better Way to RFP for Outsourced Customer Care [eBook] appeared first on Blue Ocean.

eBook 177
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Is a Strategic Contact Center Partnership Even Possible? [eBook]

BlueOcean

So, what about your contact center outsourcer? It’s a valid question – one which requires breaking down some of the myths associated with outsourcing your contact center. Grab your copy of our eBook to explore the following: Myth #1: Outsourcing Is About Cutting Costs, Not Adding Value. eBook] appeared first on.

eBook 162
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The scariest contact center digital transformation pitfalls to avoid

NICE inContact

If you need help escaping the monsters lurking in plain sight that want to spend your digital transformation strategy and change management, the eBook Change management blueprint for contact center digital transformation can make the process easier.

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The Complete Guide to Conversational AI for Your Business

In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels. Download the eBook now to see how Conversational AI will affect your business.

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[eBook] The 2016 Contact Center Buyer’s Guide

BlueOcean

If you’ve landed on our website, chances are you’re somewhere in the buying cycle for contact center services. From customer service support and roadside assistance to tech support and more, we’ve built the expertise you need when you’re considering outsourcing your call center team. A Sample Contact Center RFP Timeline.

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Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource [eBook]

BlueOcean

The post Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource [eBook] appeared first on Blue Ocean. In this guide, we dive into the various impacts of the pandemic on the decision to outsource your customer care. Get your copy now. Just fill out the form.

eBook 266
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How to Leverage Quality Management to Transform the Customer Experience

When was the last time you took a step back and really examined the quality management (QM) in your contact center? Determining behaviors that are critical to successful customer experiences, and then coaching agents to exceed that standard on every customer interaction, is the key to running a great contact center.

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Top 5 Reasons to Move to the Cloud

With comprehensive security, unmatched scalability, cost certainty, and guaranteed reliability, a cloud-based contact center solution will serve your customers 24/7 without the operational headaches and cost issues of an on-premise solution. Download Enghouse's eBook today and learn the top reasons you should move to the cloud!

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AI Insights Playbook––Understand Your Customer Experience To Improve It

The biggest challenge facing Contact Centers is understanding what customers expect. Download this eBook to get these answers and learn how you can improve your customer experience with the help of Artificial Intelligence. But then the questions become: What kind of AI? What approach is best to implement and use it?

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The Contact Center of the Future with Real-Time AI

What does the contact center of the future look like? Read this eBook to discover how to implement AI for the best results in your contact center. An Al solution with only the highly technical or difficult calls coming to a human agent is what your organization needs.

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8 Contact Center Trends to Watch in 2020

Over the last decade, many of the trend predictions for contact centers have revolved around AI, omnichannel technology, digital transformation, a growing focus on employee experience, and the evolution of analytics. What does 2020 look like for this industry?

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How To Migrate Your Contact Center To A Cloud-Based Solution in 10 Minutes

A cloud-based contact center is smart, flexible, and scalable. Check out the eBook to learn more. Plus, it means agents can work remotely. It’s simple and involves a few steps that take less than 10 minutes each. Our team can take care of you!

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The Top 3 Ways to Forecast for Your Contact Center

Download our ebook to learn how to reduce overstaffing and understaffing, lower customer wait times and improve the customer experience with proper forecasting. Forecasting is no easy task. It can be difficult to schedule the right amount of agents at the right time.

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Remote Agents and Digital Transformation

This new normal brings new challenges for contact centers. This eBook includes checklists for developing agent empathy and business continuity plans. Remote agents are the new reality. Happier agents mean a better customer experience and improved CSAT/NPS scores. Find out what you need to do for your organization to excel.