2016 Connections Customer Relationship Management Innovation 
CSM Magazine
AUGUST 7, 2023
The Network allows Crucial to connect with sub-contractors nationwide who also use BigChange, ensuring consistent procedures, reporting, performance and service KPIs. “Using BigChange we have had the working practices and management structure of a much bigger company from the start.
Lumoa
JUNE 23, 2021
While these solutions will have the same ambition, CCaaS will focus on managing customer interactions intelligently by connecting to cloud-based applications that are chargeable on a monthly basis. This will allow your support staff to access the contact center system from any location and at any time to connect with customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ECXO
AUGUST 2, 2023
A creative at heart, Mike is always innovating ways to apply the power of stories to CX and those to strategy. Connect with Andrew Bryant ! The journey continues… with real innovation. He has extensive expertise in customer relationship management, customer decisions, and self-learning.
Second to None
MARCH 30, 2018
But it’s their customers—their very pissed-off customers—who are doing the marketing for them. In a world where 3 billion people are connected to social and openly sharing their experiences with brands, marketing no longer happens in isolation. This brand probably spent a lot of money making that video.
Eptica
JANUARY 20, 2016
Date: Wednesday, January 20, 2016 Looking into the customer service crystal ball. Published on: January 20, 2016. Author: Robin Tandon Having recently looked back on customer experience in 2015 , what is predicted for the coming year? Will all of these predictions come to pass in 2016?
Totango
JANUARY 10, 2019
Customers will see the value in their purchase, and you’ll grow a more valuable brand. But how can you keep a close eye on each step of a customer’s journey in order to see where engagement is needed and connect in a positive way? Your customer engagement platform should enhance the initiatives you’re working on today.
ReviewTrackers
JULY 12, 2019
According to automotive research site Cars.com, the breakdown, by type of car, for reviews and customer feedback is as follows: used-car sales at 38 percent, new-car sales at 37 percent, and service at 24 percent. According to the 2016 J.D. Customer experience is the key to creating value in automotive.
Expert insights. Personalized for you.
52 
Let's personalize your content