Smith+co CX

OCTOBER 19, 2017

Part one of a new series from Smith+Co exploring business value, communication and empathy. Another week, and another brand fails to live up to its values that promise so much. The brand has also stated that common ground is now being sought throughout its staff. Crossing the Gulf. It reeks of shallowness.

Brand Values 28

Brand Values Brands Airlines Travel 28

Magellan Solutions

AUGUST 31, 2022

10 EXAMPLES OF BAD OUTSOURCING AND HOW TO AVOID THEM . 7 EXAMPLES OF OUTSOURCING FAILURES: REAL LIFE EVENTS . Let’s examine a few significant examples of bad outsourcing to see what we can learn from them. . #1) The event involving IBM and Queensland Health Department, puts the spotlight on examples of bad outsourcing.

Examples 75

Examples Case Study How To Banking 75

Smith+co CX

JANUARY 21, 2016

I know I don’t just speak for myself when I say it’s good to see the back of those sleep-inducing articles that start with “Five predictions for 2016” and “2016 the year of the blah blah blah”. Take ‘digital’ for example. How to digitalise your digital digits in the digital year of 2016”. Oh pull the other one.

Social Media 28

Social Media Advertising Brand Values Brands 28

Optimove

SEPTEMBER 8, 2019

Three years ago, I began receiving internal feedback on our brand and its maturity. But the feedback kept on coming, and eventually it hit me – yes, the brand is memorable, it has its equity, but it no longer represents Optimove’s positioning. An era where growth matters above all.

Innovation 75

Innovation Brands Brand Values System 75

Eptica

DECEMBER 7, 2016

Date: Wednesday, December 7, 2016 The art of dating your customer in Asia Pacific. Published on: December 07, 2016. On a more positive note, consumers were much more engaged with brands that focused on their needs – over 60% of people are happy to pay more if they receive excellent service.

Brand Values 48

Brand Values Customer relationships Social Media Consumers 48

Comm100

AUGUST 23, 2018

What we have compiled here is a list of today’s industry-leading customer service examples. Starbucks and Chipotle are prime examples of how mobile channels can be used to deliver exceptional customer service. Their total customer count is over 310 million active customers – a number that was last reported in 2016. billion U.S.

Exceptional Customer Service 101

Exceptional Customer Service Customer Service Chatbots Hotels 101

Stella Connect

JANUARY 30, 2017

Last month, at the National Retail Federation’s Big Show 2017 , we partnered with lululemon’s Guest Education Centre director Dave Pitsch to present “Lessons Learned from 2016 Holiday Shopping.”. Most retailers look for people who reflect the company’s desired brand image. And, in turn, to help shape the brand itself.

Data 40

Data Retail Culture Contact Center 40