CSM Magazine

OCTOBER 12, 2015

.” This fantastic achievement for the Isle of Wight ferry company comes after Red Funnel invested in extensive customer service training for its employees in 2015, introducing user group forums and deploying customer greeters, which has resulted in a 113% increase in compliments and 16% fewer complaints in 2015 vs. previous year.

Customer Service 40

Customer Service Travel Customer Service Training Customer Service Strategies 40

Myra Golden

NOVEMBER 30, 2015

Get your Training Resources for 2016 Now! 50% OFF YOUR TRAINING RESOURCES. Training Kits, eLearning Suite, Full Access Subscription. Cyber Week Special Discounts end December 6, 2015. Resources to help you retain more customers through expert complaint handling and WOW customer service. .

Sales 40

Sales Training Customer Service Training Course 40

Storyminers

JULY 6, 2020

After receiving numerous recognitions in his role at Citi, Eliason was named Executive VP, US Digital, and Customer Experience for Zeno Group in October 2015. You won’t find Hilary on too many “Customer Service Thought Leaders” lists, but she has one of the most extensive articles on customer service you’ll find on the internet.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

After receiving numerous recognitions in his role at Citi, Eliason was named Executive VP, US Digital, and Customer Experience for Zeno Group in October 2015. You won’t find Hilary on too many “Customer Service Thought Leaders” lists, but she has one of the most extensive articles on customer service you’ll find on the internet.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ijgolding

FEBRUARY 4, 2016

At this point I’d still not come across the phrase “Customer Experience” – it [customer service] wasn’t something we talked about, it was just something that we did without knowing about it – being sent on Customer Service Training Courses was the norm, so I was seen as a Customer Service enthusiast at that point!

Customer Experience Professionals 120

Customer Experience Professionals Tourism Training Customer Experience 120

Provide Support

DECEMBER 20, 2016

Esteban Kolsky , founder of thinkJar , a Customer Strategy consulting and think tank, notes that it is the customers themselves who must choose and validate their customer experience. (.). © 2003 - 2015 Provide Support LLC. Read more. Published in Provide Support Blog , 2016. Permalink | One comment.

Customer Service 40

Customer Service How To Social Media Consulting 40

Myra Golden

SEPTEMBER 2, 2015

Becoming a Customer Service Rockstar – How to standout and move ahead . September 17, 2015 1pm – 2pm ET. Based on Myra’s critically acclaimed “Beyond WOW” workshop, this webinar delivers 20 concrete ways for your employees to make emotional connections with your customers. 299 per company. Register.

Customer Service 40

Customer Service How To Training Tips 40

Provide Support

MAY 4, 2016

Good training not only boosts productivity, but ensures a higher quality of customer service, which leads to more satisfied customers, increased customer loyalty, and happier employees as well. © 2003 - 2015 Provide Support LLC. The benefits are innumerable.(.). Read more. Permalink | No comment.

Training 40

Training Customer Service Leadership Innovation 40

Provide Support

OCTOBER 18, 2016

When applied to customer service, this means that if you want you reps to be confident in front of customers, they need to be well trained and prepared to answer any type of questions.(.). © 2003 - 2015 Provide Support LLC. Read more. Published in Provide Support Blog , 2016. Permalink | No comment.

Training 40

Training Tips Customer Service Exceptional Customer Service 40

Stella Connect

JANUARY 25, 2018

Regardless of how your performance management program is structured, every coaching, QA, and customer service training session should advance the goal of creating brand, policy, and product experts (aka “brand superheroes” ) with the authority and confidence to resolve any customer issue. .” – Blake Morgan (@BlakeMichelleM ).

Self Service 40

Self Service Trends Customer Service Contact Center 40

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132