Kayako
AUGUST 7, 2015
Customer experience expert Jeanne Bliss joined us for a webinar where she took an in-depth look at one of her key customer leadership competencies: alignment around experience. Chief Customer Officer 2.0. In Jeanne’s new book, “Chief Customer Officer 2.0: You can watch it now.
ijgolding
JANUARY 15, 2016
The ‘incompetent’ business is actually one that may well have come to the conclusion that CX is something that is critical to the sustainable future of the organisation, but just does not have the skills – the competencies – to know exactly how to do it. Yet they must not just TALK about it – they need to start actually DOING it.
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Customer Bliss
JULY 4, 2017
Mark Slatin is the Director of Client Experience for Sandy Spring Bank. They won CX Innovation Awards in both 2015 and 2016, so he seemed like a great person to bring on and discuss what he’s doing with his team — and how/why. How to engage the other senior leaders . Episode Overview. About Mark.
ijgolding
SEPTEMBER 21, 2015
Continuous professional development never ends!! It is therefore of great value to me and all other Customer Experience Professionals that we are able to continually learn from each other – those who have been plying their trade for many years, as well as those who have only been in the thick of it more recently.
Experience Investigators by 360Connext
APRIL 6, 2015
Their customer experience challenge started with developing a differentiated customer experience between the Zoo and the Park. It’s a struggle many of us in customer experience have had to deal with before – how to set clear customer expectations and then deliver on them every day.
TechSee
JUNE 16, 2022
His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world. This begins by looking at how to better engage both customers and employees through hyper-personalization, better visibility, and tools they actually want to use. Follow on LinkedIn.
CX Journey
JANUARY 6, 2015
And while looking ahead is an important part of planning, there''s also a lot of value in taking the opportunity to stop, reflect, and look back on: what was on our to-do list for the year what we accomplished what we did not accomplish where we''ve been where we are now Having said that, here are some of my thoughts on customer experience in 2015.
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