TechSee

JUNE 16, 2022

Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. His specialty is exploring the connection between customer service and technology.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Comm100

FEBRUARY 10, 2022

McKinsey also highlights the power of organizational transformation in government: “An effort undertaken by the US Department of Veterans Affairs focused on transforming veterans’ experiences with the agency increased trust from 47 percent in 2015 to 70 percent just three years later.”.

Government 130

Government Customer Experience Chatbots Social Media 130

Helen Dewdney

JULY 22, 2022

Your rights explained that first appeared on the Your Money website 20 July 2022. It must provide food, drinks and access to communications, in the unlikely event you don’t have a mobile phone or it’s not charged. I missed a connecting flight – what are my rights? So, I am going to answer all your questions below.

Airlines 52

Airlines Travel Consumers Hotels 52

Comm100

NOVEMBER 29, 2021

Live chat is a highly effective communication channel, but only if your customers know about it! Set up a p re-chat survey : Before connecting with an agent, set up a short pre-chat survey to understand what your customer’s issue is and streamline the conversation. Note: This blog post was originally published in July 2015.

Average Handle Time 214

Average Handle Time Software Exceptional Customer Service Video 214

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Social Media 45

Social Media Conference NPS Customer Success 45

C Space

JULY 21, 2020

eBay acquired PayPal in 2002 and spun it off in 2015. But now, eBay will fully roll out the payments platform it’s been building for years, which it says could unlock as much as $2 billion in revenue and $500 million in operating profit in 2022. eBay’s total revenue in 2019 was over $10 billion.

Brands 52

Brands Transportation Sales Innovation 52

CXApp

JULY 10, 2018

Communication, as a whole, is an incredibly powerful and necessary process for any business operation. Everything from introductory and continued customer experiences to employee engagement hinges on proper and well-maintained communication. In 2015, the communication software market was worth 8.8 billion U.S.

Communication 40

Communication Social Media Course Connections 40