2013 Communication Customer Relationship Management Report 
CSM Magazine
APRIL 18, 2024
Automated workflows and integration of management systems has meant that two, full-time staff members have been redeployed within the business equating to a saving of around £60,000 per annum. DSSL is also realising improvements in cashflow due to more timely and accurate invoicing and improved management reporting.
CSM Magazine
JANUARY 12, 2024
” Using the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management , and business intelligence tools in one system, Lothian has virtually eliminated paper from its installation and service operation. .”
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CSM Magazine
NOVEMBER 14, 2023
.” EB Gas has now armed all field staff with a mix of mobile phones and tablets in order to access the BigChange job management system, which incorporates a mobile workforce app , customer relationship management (CRM), job scheduling , live tracking , financial management and business intelligence tools, in one system.
CSM Magazine
FEBRUARY 11, 2022
Using the BigChange platform, the West Midlands company has also reduced the resource required to manage its field service operation and has improved customer service with automatic job scheduling, reporting and invoicing. Since that day the support we have had from BigChange has been excellent.”. About BigChange.
Experience Investigators by 360Connext
NOVEMBER 20, 2014
According to a Deutsche Bank report , during the last decade the SaaS category grew 11X in market cap value, and its share of the total software market capitalization grew from 2% to 14%. With many SaaS products, the end-user is not the client, and their experience must be factored into the customer success equation.
CSM Magazine
NOVEMBER 8, 2022
Customised worksheets such as tank cleaning reports and consignment notes can be completed simply by our engineers, which is complemented by easy access to important safety information such as method statements and risk assessments via the BigChange app,” he continued. ” About BigChange.
CSM Magazine
JANUARY 17, 2022
Supporting over 300,000 homes, 200 schools and 100 public and private buildings, Pinnacle is one of the UK’s largest facilities management providers. Pinnacle provides integrated Facilities Management across all sectors and the frontline operation makes around 1,400 call outs per day with an 80/20 split between scheduled and reactive.
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