Eptica

APRIL 18, 2018

So, how are UK travel companies doing in terms of online customer experience? If you would like find out more, please download your copy of our latest Eptica Multichannel Study for the full findings, survey results and more best practice recommendations. Share this page on: Tweet. Why it is time to calculate the ROI of VoC programs.

Travel 49

Travel Brands Airlines Customer Experience 49

Forrester's Customer Insights

APRIL 8, 2015

This is a guest post by Samantha Ngo , Researcher on the Customer Insights team. As a refresh to our 2012 benchmarks , we invite you to take part in our 2015 Customer Loyalty Benchmark survey. If you manage or make decisions about your company's customer loyalty initiatives, we want to hear from you.

Loyalty 20

Loyalty Loyalty Programs Customer Insights Survey 20

Tricia Morris

JUNE 19, 2015

For the first time in the history of Forrester Research’s North American Consumer Technographics Customer Life Cycle Survey , consumers now say they are using self-service FAQ pages on a company’s website for customer service more often than speaking with a live agent on the phone. Give customers the information they want.

Self Service 40

Self Service Customer Service Chief Customer Officer Wireless 40

Customer Bliss

AUGUST 9, 2016

Stephanie in particular has another interesting path for how she got into customer experience work – parlaying her background in journalism to use it to create compelling stories and actions for change. ” Ask for array of resources: Money for surveys and voice of the customer work is a big example here.

Government 0

Government Leadership Customer Experience Effort Score 0

SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Chattermill

AUGUST 29, 2018

That means conducting frequent NPS surveys, but also a little more. Survey Monkey. There’s a reason Survey Monkey boasts 25 million users and 90 million survey responses monthly. There’s a reason Survey Monkey boasts 25 million users and 90 million survey responses monthly. You also need to know the “why?”.

Technology 40

Technology Customer Experience Consulting Analytics 40

Chattermill

AUGUST 29, 2018

That means conducting frequent NPS surveys, but also a little more. Survey Monkey. There’s a reason Survey Monkey boasts 25 million users and 90 million survey responses monthly. There’s a reason Survey Monkey boasts 25 million users and 90 million survey responses monthly. You also need to know the “why?”.

Technology 40

Technology Customer Experience Consulting Analytics 40

Clarabridge

JANUARY 26, 2017

The truth of the matter is that customer surveys can be just as misleading. And that’s bad news if you’re building your business around survey results. That’s not to say that surveys don’t provide valuable insight. This single response was then skewed to represent 8 percent of the population.

Survey 40

Survey Social Media Self Service Loyalty 40

Clarabridge

JANUARY 26, 2017

The truth of the matter is that customer surveys can be just as misleading. And that’s bad news if you’re building your business around survey results. That’s not to say that surveys don’t provide valuable insight. This single response was then skewed to represent 8 percent of the population.

Survey 40

Survey Social Media Self Service Loyalty 40

Clarabridge

JANUARY 26, 2017

The truth of the matter is that customer surveys can be just as misleading. And that’s bad news if you’re building your business around survey results. That’s not to say that surveys don’t provide valuable insight. This single response was then skewed to represent 8 percent of the population.

Survey 40

Survey Social Media Self Service Loyalty 40

Bold360

NOVEMBER 21, 2016

The report was built after surveying about 4,000 marketers across the globe, shedding light on areas where high-performing marketing teams are focusing and excelling. The participants of the survey include 26% marketers in B2C, 29% in B2B, and 45% in B2CB2B.). Craft service training that actively incorporates the customer (live).

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40