Experience Investigators by 360Connext
OCTOBER 2, 2014
This Best of 360Connext post was part of the Customer Experience Professionals Association’s 2013 Customer Experience Day celebration. What’s the value of customer experience? As customers, we are aware when experiences go really well or really not well.
ijgolding
NOVEMBER 28, 2014
Six years after Dave’s experience, we are arguably in an even more commanding position to get our voices heard by the masses, even if the companies we interact with directly appear not to be listening. Have a read… In August 2012 we moved our home and business to the Midlands.
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Kerry Bodine
SEPTEMBER 27, 2017
The streaming media provider has since expanded to 15 shows , and the list is growing—as is its customer base. Netflix’s domestic and international customer base hovered around 20 million subscribers in 2012. It is part of a broader celebration of Customer Experience Day. Capital One.
ijgolding
JANUARY 15, 2016
In my experience, there are three main behaviours displayed by organisations that almost see Customer Experience more as ‘fiction’ rather than ‘fact’ – those behaviours are: 1. The Know It All’ – this type of company does not think it needs to ‘do’ Customer Experience because ‘we already do it’; or ‘we do not need to do it’.
ijgolding
JANUARY 24, 2017
From the first time I arrived in Abu Dhabi in 2012, to the my most recent trip to Dubai last week, it has always been clear that the region has a strong desire to satisfy – and often wow – the customer. As a customer, there is so much to be impressed by – whether you be in the United Arab Emirates, Oman, Qatar or Saudi Arabia.
Customer Guru
AUGUST 21, 2018
with the intent of helping business leaders and organizations in improving their company culture and aligning the employees and their products/services towards the customers’ needs. Kerry is the co-author of the book “Outside In: The Power of Putting Customers at the Center of Your Business”. Kerry Bodine Follow @kerrybodine.
CX Journey
MAY 3, 2016
The Customer Experience Professionals Association (CXPA) was established in 2011 to support and to advance the customer experience profession, to set standards for the profession, and to increase the visibility of these long-unsung heroes. I've been a member since 2012. And persistence.
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