Bill Quiseng

MAY 8, 2017

the first to market customer relationship management software solution that pioneered the space 30 years ago and is still innovating today, so he has a bit of a unique perspective on how customer communication has evolved and where it’s heading. Social media accounts might be inaccurate or outdated.

CRM 98

CRM Customer Relationship Management Customer relationships Social Media 98

SurveySparrow

DECEMBER 11, 2020

During 2009’s recession, the tech giant didn’t stop advertising and continued innovating new products. In 2009 Amazon’s customers bought ebooks more than printed ones and helped the company grow its sales by 28%. During the slowdown, people start to engage more with social media and social ads.

Advertising 52

Advertising Strategy Chatbots Social Media 52

transcosmos Information Systems

FEBRUARY 13, 2018

For Amazon’s CEO, innovating your company’s products and services is about providing customers what they want even before asking for it. Lafley was the CEO of multinational consumer goods company, Procter & Gamble , from 2000 to 2009 and from 2013 to 2015. Alan George “A.G.”

Customer Care 84

Customer Care Policies Customer Centricity Customers 84

transcosmos Information Systems

NOVEMBER 6, 2018

It’s safe to say that aside from innovation, a bulk of their trillion-dollar stocks is all thanks to buyers who want the Apple Experience. At the heart of these exciting innovations is the company’s desire to serve the needs of their customers. Embrace external trends.

Customer Service 48

Customer Service Ecommerce Hotels Wait Times 48

Natalie Petouhof

JANUARY 29, 2016

Tweet I remember back in 2008-2009 being asked whether social / digital / communities had any business value. In wanting others to see what I saw, I started down the road of creating ROI models for digital / social / online communities. To me it was instinctively obvious, but I got that it was not obvious to others.

ROI 40

ROI B2C Case Study B2B 40

SmartKarrot

FEBRUARY 15, 2022

This will help you stay up to date with the trends and best practices of customer service. Through her social media interactions, Johnson encourages her followers to think creatively to come up with better ideas – an important skill for customer support teams. Chelsea Krost. Jeanne Bliss. Lincoln Murphy. Martin Hill.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

Qualtrics

JUNE 6, 2019

Follow Alicia for the latest marketing trends and women’s leadership. ( @aliciatillman ). . She drives the company’s corporate positioning, branding and identity, marketing campaigns, public relations, social media and field marketing efforts. Follow Seth for his insightful business blog. ( @ThisIsSethsBlog ).

Brands 33

Brands Leadership Consulting Travel 33