2009 Customer Base Marketing Metrics 
Retently
JULY 28, 2023
It involves ensuring a seamless experience at every touchpoint, aligning various departments to deliver exceptional customer service, and implementing customer-focused strategies to improve satisfaction. Their role is to champion the customer’s perspective and advocate for their needs within the company.
Gainsight
NOVEMBER 1, 2022
Over the past few years, SaaS’s purpose-built technologies and strategies have helped our industry withstand the ups and downs of the market. In this new normal, success is all about the trifecta of efficient, durable growth anchored in customer lifetime value and profitability. In fact, your customers are often your best salespeople.
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Retently
OCTOBER 19, 2018
A short definition of the CCO position describes it as being responsible for managing the business relationship with its customers. The CCO’s influence reaches across call centers, marketing, sales, billing, customer support, and other areas where a customer-centric approach is necessary. CX survey questions.
Amity
SEPTEMBER 7, 2016
With 20,000 customers worldwide, HubSpot is the world’s leading inbound marketing and sales platform, transforming the way businesses attract, engage, and delight customers. We sat down with Stephen O’Keefe, Director of Customer Success, to discuss how Customer Success has evolved at HubSpot over the last 7 years.
Waypoint Group
OCTOBER 17, 2019
Metrics to gauge product improvement plus customer experience and satisfaction. Actionable insights for more productive and meaningful CSM customer interactions. Concrete customer input removed the guesswork from internal communications. Deeper insights helping marketing create excellent customer-company interactions .
ClearAction
NOVEMBER 16, 2023
Voice of Customer Maturity Today Since the 2009 global economic downturn, companies have invested heavily in enterprise feedback management. As a result, customers’ reluctance to participate in VoC is compounded, as they don’t see a meaningful return on their feedback. We updated customers as promised.
Amity
FEBRUARY 8, 2018
Co-founded by Canadian entrepreneur Garrett Camp in 2009, Uber is evolving the way the world moves. I wanted to help develop the team to provide more proactive services as well as implementing new processes, and segment our restaurant partners based on the size of their business and success metrics on the app.
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