2009 Consumers Insurance Technology 
Retently
MARCH 23, 2023
In industries with a low overall NPS, we’ve looked at consumer complaint data to learn which brands are the least likely to retain customers and earn positive feedback. The antivirus software company McAfee is at the bottom of the technology industry, earning a Net Promoter Score of 2. Ready to start?
Alida
APRIL 5, 2017
The health care industry has frequently lagged behind other industries in terms of technology and customer service developments. Integrate technology to provide an easier, more seamless experience. Health insurers also recognize the power of mobile apps and rewards programs to encourage patients to adopt healthy behaviors.
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CSM Magazine
NOVEMBER 27, 2020
With home-working becoming the norm, a recent webinar, hosted by Insurance Post, asked representatives from Zurich Insurance, Tesco Underwriting, Canopius, and SAS whether they believed traditional contact centres would ever return. Reports from the front lines. Can Tech Keep Customers Close While Colleagues Work Remotely?
Comm100
FEBRUARY 19, 2014
These are all important; however, with the customer experience playing field being leveled by new technology and the almighty Internet, it’s important to focus on another key aspect – Accessibility. This channel also has the highest satisfaction rating after voice with consumers. Channels of Accessibility. Web Chat – Customers Love It!
NobelBiz
APRIL 9, 2024
It encompasses various aspects, including data protection, consumer rights, and ethical practices. The Telephone Consumer Protection Act (TCPA) of 1991 addresses consumer concerns over unsolicited telemarketing communications by setting strict guidelines on the use of automated dialing systems, prerecorded messages, SMS texts, and faxes.
Comm100
NOVEMBER 13, 2022
While offering just phone or email support was once accepted, consumers today expect far more. Today’s consumers are no longer satisfied with organizations offering just one or two customer service channels. 67% of consumers used social media for service-related needs in 2020, and this is growing.
AWS Machine Learning
SEPTEMBER 6, 2023
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