article thumbnail

CMB Spotlight: Courtnie Hallendy

Chadwick Martin Bailey

If it doesn’t work at first, I will try new communication styles and approaches to create that relationship. I was developing its online community, with the goal of engaging with our tough-to-reach demographic. It would be great to save that time and money on transportation and get to explore my destination more. Don’t give up.

article thumbnail

Mastering the Public Apology: The Most Epic Apology Letters of Our Time, and What Your Business Can Learn from Them

Comm100

What the media saw was a company that had nailed all of the elements of the perfect public apology: it was remorseful, concerned with its customers, listening, communicative, and taking action. That’s what one of two rogue Domino’s employees said giggling back in 2009, on a YouTube video that described their tampering with food products.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

9-1-1 Public Safety Communications is more than just technology

Customer Interactions

As Director of the Fairfax County, Virginia Department of Public Safety Communications, I have the distinct honor of heading up a new full-service, state-of-the art, next generation 9-1-1 public safety communications center that serves Fairfax County. It’s a very unique 9-1-1 center. We refer to this as the 4 C model.

article thumbnail

Brand Move Roundup – May 4, 2020

C Space

At the same time, our teams are preparing for the next phase of recovery, where we will all have a role to play,” said Uber’s head of safety communications Andrew Hasbun. Japan-based Nissan said last week it expects to post its first annual loss since 2009, the last financial crisis.

Brands 52
article thumbnail

Service Untitled» Blog Archive » NJ toll road collectors lack.

Service Untitled

New Jersey Transportation Commissioner James Simpson has promised transparency and better customer service and promises to bring excellent service and public safety reforms to the Department of Transportation. Some hideous stories released told of a toll collector not wanting to make change for a $1.75

article thumbnail

Service Untitled» Blog Archive » Jet Blue flies high with customer.

Service Untitled

In 2009, JD Power & Associates, a global marketing information service which measures customer satisfaction based on millions of consumers annually, rated Jet Blue &# Highest in Customer Satisfaction&# among low-cost carriers in North America. Jet Blue’s promise of “Happy Jetting&# may indeed be a reality.

article thumbnail

25 brand experience (BX) thought leaders to follow on Twitter

Qualtrics

Ann Lewnes – Lewnes is the CMO of Adobe and is responsible for Adobe’s marketing and communications efforts worldwide. Brian Kenny – Kenny is the Chief Marketing and Communications Officer (CMCO) for Harvard Business School where he develops the strategy for positioning HBS as the global leader in management education.

Brands 33