2009 Brands Company e-support 
CSM Magazine
DECEMBER 6, 2021
Now more than any other time of year, e-Commerce becomes a more dominant force in companies’ sales, and subsequently, online customer experience. In fact, 2021 is forecast to be one of the most treacherous holiday seasons since the Great Recession of 2008-2009. Mike Myer, CEO and co-founder of Quiq looks at the challenges ahead.
C Space
MAY 4, 2020
The Brand Move Roundup – May 4, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Mr. Buffett said he had been wrong to invest in the airline industry.
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ShepHyken
AUGUST 6, 2023
Since the beginning of my career, I’ve preached about that many customer service skills and CX strategies apply to every type of company in any industry. It involves nurturing positive relationships with customers to encourage repeat purchases, foster brand advocacy, and reduce customer churn. My Comment: I was intrigued by the title.
Maru Group
APRIL 8, 2020
On the Trader Joe’s website, the company states that they are “closely monitoring the situation, and regularly providing all of our stores and Crew Members with the most up-to-date safety guidance, as recommended by the CDC and other health officials”. Supporting & alleviating the strain for employees.
Helpware
JULY 14, 2017
Not only will this give prospective customers confidence in your company, but it will also reaffirm the belief that you have in your customer service team. So go public with your customer support team. When the Amazon Kindle Fire HDX was released, it wasn’t just a big leap in the world of e-readers, but customer service as well.
Kustomer
JANUARY 20, 2022
Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Jon Picoult , Founder of Watermark Consulting, to learn what it takes to not only impress your customers but to make them obsessed with your brand. Companies need a solid CX team not only to make money but to save money.
C Space
JUNE 1, 2020
The Brand Move Roundup – June 1, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Others, though, are scaling back their usual spend.
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