Team Support

JANUARY 9, 2024

1980s-1990s: The Dawn of CRM Software The next two decades saw the adoption of computerized systems for customer support. Companies started using customer relationship management (CRM) software to manage customer information and interactions. One of the early pioneers in CRM software was ACT!,

Technology 59

Technology Chatbots Call Center Social Media 59

CloudCherry

MARCH 14, 2019

Director of Customer Experience at UL EHS Sustainability & Co-Founder of CX Accelerator. Nate started his career in the year 2007 and has worked tirelessly for years to give back to CX industry. Our top 3 winners are: Nate Brown. Quoting the nominator-.

Hospitality 236

Hospitality Insurance B2C Groups 236

CloudCherry

MARCH 14, 2019

Director of Customer Experience at UL EHS Sustainability & Co-Founder of CX Accelerator . Nate started his career in the year 2007 and has worked tirelessly for years to give back to CX industry. Our top 3 winners are: . Nate Brown . Quoting the nominator-.

Hospitality 210

Hospitality Insurance B2C Groups 210

CSM Magazine

JANUARY 24, 2023

A BigChange job management system is helping electrical contractor Stirling Electrical Services improve efficiency and transform business performance. This means information is available in real-time and is available as and when required to answer customer queries or review site histories.

Customer Relationship Management 52

Customer Relationship Management CRM System Report 52

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His best-selling book in 2016 is called: How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker. As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132