2007 Brands Consumers Net Promoter Score 
Retently
MARCH 23, 2023
Study the hacks used by brands like Apple , Amazon , and Netflix, and you’ll discover actionable tactics that can apply to your business. In industries with a low overall NPS, we’ve looked at consumer complaint data to learn which brands are the least likely to retain customers and earn positive feedback.
Retently
SEPTEMBER 17, 2018
Apple’s customer satisfaction and loyalty have been growing steadily over the years, reflecting the way consumers view the brand. According to NPS Benchmarks , Apple’s NPS score in 2017 was a resounding 72 , which is significantly higher than the average NPS score of the consumer electronics industry.
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ijgolding
MAY 20, 2015
The company was named ninth on Business Week’s top 25 companies customer service list in 2007. In August 2014, as a result of the experiences I had with Enterprise, I had become a firm ‘promoter’ of their brand. A promoter is an advocate of your business. Most of all, I TRUSTED them. No-one is perfect.
Comm100
NOVEMBER 13, 2022
Today’s customers look for fast, convenient, and personalized support that allows them to connect with brands how, where, and when they want. One survey found that 90% of consumers now rate an immediate response as either “important” or “very important” when they need a customer service question answered. . Learn more. Improve AX .
SurveySensum
JUNE 4, 2024
A market research tool is a platform that helps businesses and researchers collect, analyze, and interpret data about markets, consumers, competitors, and industry trends. Founded in 2007 by Friedrich Schwandt, Statista offers comprehensive statistics and studies on over 80,000 topics across a wide range of industries and markets.
SurveySensum
SEPTEMBER 8, 2023
In 2006, Bain & Company conducted thorough research on Dell’s detractors and promoters. They found that on average, a consumer is valued at $210 to Dell. However, a detractor ends up costing the company $57 , while a satisfied promoter generates $328 in value. NPS Impact on Revenue Growth How NPS Can Help You Boost Revenue?
Customer Guru
JANUARY 3, 2018
Our Chairman and Founder, Dr. Kishore Kumar, a highly qualified and globally felicitated doctor and a specialist neonatologist, saw that maternal mortality outcomes, newborn health policies, and consumer satisfaction were very poor in India. The reason for giving this perspective is that, in 2007, these were the differentiators that worked.
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