ClearAction

OCTOBER 16, 2019

Acquisition Addiction’s Impact on Customer Experience ROI Lynn Hunsaker. Addiction to acquisition of customers is taking a toll on customer experience ROI. 3 Or do we really believe that “the purpose of business is to create and keep a customer ” as management guru Peter Drucker taught? Did you know that 1.8 trillion).

ROI 59

ROI Customer Experience Customer Centricity Net Promoter Score 59

ClearAction

NOVEMBER 13, 2014

Its growth was initially driven by the proliferation of marketing technology and increased pressure from the C-suite to prove the value of marketing and contribute to the bottom-line. The 2006 IDC CMO Technology Benchmark Study found that the headcount allocated to MO was about 2.5%.

Marketing 62

Marketing Study Government Analytics 62

Customer Bliss

DECEMBER 22, 2016

This can be boiled down to a number of core challenges such as: proving ROI and quantifying the business value of customer experience efforts, unifying the organisation siloes and overcoming legacy protocol and technological infrastructure. Overcoming these obstacles is by no means an easy feat! What’s driving this?

Chief Customer Officer 0

Chief Customer Officer Omni-Channel Social Media Leadership 0

OpinionLab

MARCH 12, 2015

The problem is: if you think VOC as merely a provider of customer opinions, you are missing the real value of the technology. Since roughly 2006, Stratigent has worked with VOC vendors, such as OpinionLab , to help clients transcend the mindsets outlined above. Customer Experience Management. Customer Experience Management.

Voice of Customer 68

Voice of Customer Multi-Channel Feedback Hotels 68

Natalie Petouhof

MARCH 6, 2017

An early champion of online video who was instrumental in Google’s 2006 acquisition of YouTube, Susan now oversees YouTube’s content and business operations, engineering and product development. LearnVest matches clients with financial planners and their powerful planning technology to create simple, affordable financial plans.

Culture 40

Culture Company Competitive Advantage Conference 40

Qualtrics

AUGUST 8, 2019

Political economy’s loss turned out to be CX’s gain, and since 2006 he’s been one of the leading lights in the industry. It’s also seen as a profit driver now, not a cost center—so there’s greater pressure to deliver real ROI.”. Now, instead of micro-managing staff, this tech is being used to listen to customers.”.

Call Center 34

Call Center Social Media Brands Survey 34

Comm100

NOVEMBER 13, 2022

Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. The efficiencies of live chat also mean a high return on investment (ROI) for the technology. in 2021.

Tools 189

Tools Customer Service Tips Omni-Channel 189