Daniel Group
AUGUST 19, 2020
These things can improve CX in the short-term , but a culture “tweak” is what is needed to make further improvements. Following is a story of what one client did to link Continuous Improvement (CI) efforts with their CX program and how the linkage has made a difference. Net Promoter Score? Is it Working?
Magellan Solutions
FEBRUARY 2, 2022
With such relentless efforts, the industry’s projected total income range would reach $29.09 2006 : The BPO industry started to witness a 46% annual growth. Moreover, the local government improved the security and IT service management of call centers to increase business opportunities and attract more foreign investors. Dagupan City.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ClearAction
OCTOBER 16, 2019
Michael Brenner, CEO of Marketing Insider, says: “The biggest mistake companies make when analyzing retention rates is not seeing that a high churn rate is the result of poor customer acquisition efforts.” That’s not as impossible as it seems, given the promises of today’s technologies. Creating & keeping a customer (i.e.
CSM Magazine
NOVEMBER 6, 2016
In recent years, increasing competition and the advent of new technologies have given rise to growing customer expectations, meaning the importance of customer service in business is more important than ever. New technology such as text analytics is also supporting these customer-centric people in their challenge. About the Author.
OpinionLab
MARCH 12, 2015
The problem is: if you think VOC as merely a provider of customer opinions, you are missing the real value of the technology. I don’t know what a satisfaction score means or how I can affect that positively. If you’re not currently deploying a VOC technology, you should consider putting that on your roadmap for 2015.
Customer Interactions
AUGUST 7, 2014
Jason is a Telecommunications Specialist with the Monterey County Information Technology Department in Salinas, California. Jason Sturgill has worked for the Monterey County Information Technology Department since October 2006. His efforts in 2011 helped raise over $4000 for prostate cancer research.
Comm100
NOVEMBER 13, 2022
Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. Overall, satisfaction among live chat interactions is exceptionally high, with an average live chat CSAT score of 4.3
Expert insights. Personalized for you.
59 
Let's personalize your content