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How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips

Comm100

Another of the growing customer service technology trends has seen a rise in chatbots and automation. Thanks to improvements in AI and automation technologies, chatbots can now handle as much as 80% of customer needs. Overall, satisfaction among live chat interactions is exceptionally high, with an average live chat CSAT score of 4.3

Tools 189
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12 Top Reputation Management Software for 2020

Grade.us

Net Promoter Scores, optional survey questions, first-party reviews, and third party reviews — all from the same customer. Review request mode enables you to capture the Net Promoter Score and third party review from your customer. Net promoter scores. They originally got their start in 2006 as a local advertising business.